China News Service, May 9 (Xinhua) According to the official website of the China Banking and Insurance Regulatory Commission, the Consumer Protection Bureau of the China Banking and Insurance Regulatory Commission issued a notice on May 9 that CITIC Bank infringed on the legitimate rights and interests of consumers. According to the report, in March 2020, CITIC Bank provided personal bank account transaction details to third parties without the authorization of the customer. The Consumer Rights Protection Bureau of China Banking and Insurance Regulatory Commission will initiate an investigation procedure for China CITIC Bank in accordance with relevant laws and regulations.
According to previous media reports, on May 6, talk show actor Chi Zi posted on Weibo that CITIC Bank Shanghai Hongkou Sub-branch had not authorized him to provide his personal account flow to Shanghai Xiaoguo Cultural Media Co., Ltd., which was a violation of personal information of citizens. Violations of the law, and sent a letter to the lawyers requesting CITIC Bank and Xiaoguo Culture to compensate for the loss and publicly apologize.
In this regard, CITIC Bank replied in the early morning on the 7th that, after verification by our bank, Shanghai Xiaoguo Culture Media Co., Ltd. recently contacted the account opening sub-branch and asked to inquire about the record of his labor payment for employee Wang Yuechi. Provided Mr. Wang's collection records.
"In this regard, we solemnly apologize to Mr. Wang! Our bank has punished the relevant employees in accordance with the rules of the system and removed the president of the branch." CITIC Bank said.
The China Banking Regulatory Commission Consumer Rights Protection Bureau issued a report on May 9 stating that in March 2020, CITIC Bank provided personal bank account transaction details to third parties without authorization from customers, which violated the secrecy of depositors. In principle, it is suspected of violating the Commercial Bank Law of the People's Republic of China and the Banking and Insurance Regulatory Commission's regulations on the protection of personal information, which seriously infringes on the consumer's right to information security and damages the legitimate rights and interests of consumers. The Consumer Protection Bureau of the China Banking and Insurance Regulatory Commission will initiate investigation procedures in accordance with relevant laws and regulations, and conduct investigations in strict accordance with laws and regulations.
The circular stated that all banking and insurance institutions should issue warnings in strict accordance with the “Commercial Banking Law of the People ’s Republic of China”, the “Insurance Law of the People ’s Republic of China” and the “Guiding Opinions of the China Banking and Insurance Regulatory Commission on Strengthening the Protection of Consumers’ Rights and Interests by Banking and Insurance Institutions ” , Conscientiously implement relevant laws, regulations and regulatory provisions, conduct business activities in accordance with laws and regulations, and effectively protect the legitimate rights and interests of consumers.