Fengchao two-way toll was suspended by a community in Hangzhou
The market share of this department's express cabinet is close to 70%
Yesterday, according to Hangzhou media reports, the Hangzhou Dongxinyuan community charged the owner with an overtime storage fee for the Fengchao express cabinet, which harmed the interests of the owner. The Fengchao express cabinet will be suspended from 7:00 on May 7th. Prior to this, Fengchao issued a notice saying that from April 30, two-way charges will be charged. On the basis of charging couriers, packages stored for more than 12 hours will be charged to users. Experts said that the express cabinet is still far away from becoming a "habit" of users. From the perspective of the current market structure, competitive environment and user experience, the express cabinet still poses a great challenge to users when they are fully charged.
Due to overtime storage fee
Fengchao was suspended by the industry committee
A notice posted on the property of Dongxinyuan Community shows that the Fengchao express cabinet (from 7 May on 7th) will be temporarily suspended. The owners are requested to take out the items in the cabinet as soon as possible to prevent the express cabinet from being unable to be picked up. At the same time, please ask the owner to communicate with the courier and use other methods to send and receive express.
A red-headed document from the community owner ’s committee showed that the Fengchao courier will start charging overtime storage fees from the recipient on May 6 without negotiation. Contrary to the situation that Fengchao introduced when negotiating with the community, the owner committee is currently negotiating.
Before giving a solution to the Fengchao express cabinet, the industry committee decided to suspend the use of Fengchao.
Rewards recommended before timeout
Dissatisfaction with two-way charging
Prior to this, Fengchao had posted a notice saying that the package storage will be implemented on April 30. The charging standards are divided into two categories: ordinary users can keep user packages free of charge for 12 hours, after overtime, 0.5 yuan is charged every 12 hours, and 3 yuan is capped. Fengchao membership monthly card is 5 yuan / month, unlimited storage times, any collection in the month, each can enjoy 7 days long storage, valid for 30 days; season card 12 yuan / 3 months, unlimited storage times, 7 days Time storage. No billing on statutory holidays.
Fengchao is also the first express cabinet merchant to introduce a charge storage system. Previously, Fengchao introduced a system of appreciation when depositing for free. When users pick up overtime, the system advises users to reward them. WeChat pays 1 yuan to pick up, but the appreciation page can be skipped to continue free collection.
After the introduction of the system, netizens have said, "12 hours is too short, 24 hours is more appropriate" "Already already charged the courier's fee, now also charge the user's fee?"
In fact, the Fengchao express cabinet was mainly charged for the courier before, according to the size of the express box, a single charge ranged from 0.3-0.6 yuan. After charging the users again this time, two-way charging was implemented, which caused user dissatisfaction.
After Fengchao announced overtime charges, its main competitor Cainiao Inn did not follow up. In an interview with a Beijing Youth Daily reporter on April 29, a person from Cainiao Inn stated that sites throughout the community in the country will continue to provide free custody services for consumers, and will not induce or force consumers to pay.
Fengchao layout intelligent express cabinet
Currently occupying nearly 70% of the market
At present, Fengchao Express Cabinet is in a monopoly position in the industry. The data shows that as of March 2020, in China's current smart express cabinet market, Fengchao has 180,000 cabinets, with a market share of about 44%; China Post's express delivery has about 100,000 cabinets, and the market The occupancy rate is about 25%; followed by Yungui, Fuyou, Cainiao, Jingdong Logistics and other brand express cabinets, the proportion of which does not exceed 10%.
In the evening of May 5, SF Holdings announced that in order to enlarge and strengthen the main business of smart express cabinets and integrate high-quality resources in the industry, Feng Nest plans to make an important layout in the smart express cabinet market. Subsidiary. This means that the current market share of Fengchao express cabinets is close to 70%.
There is a view that if an enterprise's market share reaches 75%, the enterprise has the characteristics of monopolizing the market. In fact, if a company accounts for 35% of the market, the company has the ability to manipulate the market. The news of the merger of the two large loss-making companies came out at the end of last year, and the charges seem to have been planned for a long time.
Expert: far from user habits
Some experts said that the express cabinet is still far away from becoming a "habit" of users. From the perspective of the current market structure, competitive environment and user experience, there is still a great opportunity for the express cabinet to fully charge users. challenge.
Experts said that the original intention of the express cabinet was to solve the problem at the end, and it will gradually become an important part of the last 100 meters. Under the condition that the scale of the express cabinet is still very limited, the express cabinet charges should be the express cabinet operator and the express company After negotiation, the two parties reached an interest distribution mechanism. If it is completely passed on to the courier and the user, all the interested parties will eventually be damaged and consumers will vote with their feet.
Text / Reporter Wen Jing