The Telecommunications Regulatory Authority instructed telecom service providers, Emirates Telecommunications Corporation (Etisalat) and the brand “du” of Emirates Integrated Telecommunications Company, not to complete consumer participation in any product, service, game or tone with a single click.
The authority emphasized that service providers must require the consumer to confirm the subscription by entering one password in order to avoid any unintended subscription.
She pointed out that service providers should act transparently in all interactions with consumers regarding services offered or provided to consumers, and take all reasonable measures to impose fees on subscribers' accounts in a timely manner, as well as enhance awareness and help their subscribers in obtaining the best available communication products and services. They have.
The Authority clarified that the service provider should send a confirmation message after subscribing, that it is sent after subscribing to the service, that it is sent via SMS, and any other forms of electronic communications as specified by the subscriber, and that it include relevant details such as the date The time of the subscription or purchase, the name of the product or service, and the price of the subscription, including the number of times, i.e. related to any recurring fees, if any, as well as a link that makes it easy for the subscriber to cancel the subscription or purchase, if he so desires. The authority had previously announced that the licensees "Etisalat" and "du" should maintain records that enable them to prove that the one-time password has been used in the subscription process, and in the event of a purchase or disputed subscription, the licensee may be invited to provide this evidence When necessary to demonstrate compliance with these regulations, and that the password was entered once during the purchase.