The Commercial Control and Consumer Protection Sector in the Dubai Economy announced that it had received 144 commercial complaints during the first quarter of 2020, with a significant decrease of 57% in the number of complaints, compared to the first quarter of 2019.
He stated in a statement yesterday that he received 159 business inquiries, bringing the total number of complaints and inquiries to 303 transactions during the mentioned period.
The sector indicated that it received all commercial complaints and business inquiries through smart channels, as consumerrights.com website accounted for 93% of the total complaints received, while the "Dubai Consumer" application received 7% of the complaints received, in addition to 100% of inquiries Business.
Distribution of complaints
With regard to the distribution of complaints by business sectors, the services sector complaints accounted for 37% of the total complaints, followed by the complaints of the decoration sector which accounted for 17%, then the building materials sector complaints 13%, foodstuffs 9%, and electronics 6% While the rest of the complaints were to various sectors.
According to the sector, the most prominent types of complaints were related to "non-compliance with the terms of the agreement and contract", which accounted for 73% of the total complaints, followed by complaints of "commercial fraud" equal to complaints of "non-commitment to commercial activity" by 8% each, and the rest were distributed Complaints about various reasons.
Commitment to merchants
Mohammed Ali Rashid Lootah, Executive Director of the Commercial Control and Consumer Protection Sector at Dubai Economy said, "The low percentage of complaints reflects the improvement of the commercial transaction environment in the emirate, and the commitment of merchants to apply sound standards in documenting the terms of the agreement, and details of products and services better in contracts."
He added: "The commercial sector in the Emirate of Dubai is characterized by flexibility, which makes the service of resolving commercial complaints between the commercial parties a necessary matter that contributes to their smooth return to commercial work without the need to resort to the judiciary, and only a friendly agreement between the two parties preserves rights."
Outreach efforts
According to Dubai’s economy, the awareness efforts made by the Business Awareness Department, through meeting with business groups and field visits to merchants, contributed to highlighting the most important points that the merchant should focus on, in order to avoid making mistakes and disputes impeding his business.
The Dubai Economy indicates that merchants can file a complaint against any commercial establishment in Dubai, provided that all evidence and contracts are shown, through smart channels for the service only, indicating that this service is available through consumerrights.ae or through the "Dubai Consumer" application available on stores Apple, Google and Huawei.