The Rental Dispute Resolution Center, the judicial arm of the Dubai Land Department, reported that it follows the complaints of tenants that are published on the social media accounts of «Emirates Today», especially those related to cutting basic facilities, pointing out that 70% of the complaints of readers affected by cutting facilities during the ban were resolved .
The Center, in statements to «Emirates Today», that the follow-up to complaints comes as a proactive step to reach the complaints of tenants, in the framework of the center’s efforts to reach out to the complainants during the work period from a distance, which coincided with the precautionary measures related to the Corona virus.
In detail, the Center for Settlement of Rental Disputes stated that it has allocated a team of employees at the center to follow up on complaints published on social media accounts of «Emirates Today», commenting on the center’s news, especially those related to cutting basic facilities such as water or electricity by some owners illegally.
The Center pointed out that this follow-up to the complaints of landlords and tenants comes as a proactive step to reach the complaints of tenants in the framework of the Center's efforts to reach its clients during the remote work period, where the team that was allocated by the Center for this task reached to solve 70% of these complaints, and complaints varied between The landlord closes a basic facility such as water or electricity due to late payment of rent, including eviction not to pay rent without court permission, and other complaints he raised.
The center had published a report in «Emirates Today», under the title (Dispute Resolution: cutting water, electricity and air conditioning from the tenant requires urgent intervention), and he called the center to communicate with him, in a way to combat such violations while the government’s efforts to join forces with citizens And residents to address the consequences of the Corona virus, as the report was published on the newspaper's social media platforms and recorded a large number of reactions, which prompted the center to allocate a team to communicate with the affected newspaper readers and solve their problems.
To that, the head of the Center for Lease Dispute Resolution, Judge Abdel-Qader Moussa, said that "the precautionary measures to confront the Corona virus have created a challenge for many parties, including the Center for Lease Dispute Resolution, with regard to intervention to solve problems between lessors and tenants, which prompted the center to invent ways To solve problems, without entering the stage of litigation, and one of the most important of these methods is to reach customers faster through their complaints through social media platforms, the matter is no longer limited to receiving the complaint from the client, but going to the tenants or owners has become one of the owners of rental problems and their solution, is New in a To the order".
He pointed out that the social media platforms for newspapers with great reliability such as «Emirates Today» were the beginning of us in this experiment, which we are studying to expand in to see the problems of tenants and communicate with them on all platforms for the media, pointing out that this team comes in line with the center’s efforts to work throughout Time, especially in dealing with services that meet the essential needs of the tenant and the landlord. And among the most prominent services that are provided around the clock, the "order on a petition" service related to complaints related to temporary and urgent matters, including cutting service facilities that require urgent intervention from the center.
And Moussa continued: «Since these facilities were in urgent need of living, it was necessary to continue dealing with them immediately, around the clock, despite the current circumstances related to the virus (Covid 19), where the center’s staff communicate directly with the owner, after arrival To the tenant’s complaint via social media or any other means ».