Emirates Airlines confirmed, in a statement yesterday, that it has strengthened its resources and capabilities to accelerate the completion of the requests of customers related to recovering their money that they had previously paid to buy their tickets, noting that it has so far received about half a million requests for recovery, and all orders will be completed by early August.
Execution of requests
In detail, Emirates Airlines renewed its commitment to customers and business partners affected by the cancellation of flights, and the suspension of travel due to the spread of the Covid-19 pandemic.
Emirates Airlines, which has received about half a million requests for recovery, has made clear that it has taken proactive steps to program its final procedures and enhance its resources, with the aim of speeding up the completion of the refund transactions.
She pointed out that she had dealt before the pandemic with an average of 35 thousand requests for recovery in one month, but now, she is preparing to deal with 150 thousand requests per month, as she set a goal to complete all the accumulated requests by early August.
Duty and responsibility
Emirates Airlines President Tim Clark said: “We, as we have changed from other air carriers, are experiencing difficult circumstances, and although we are exhausting our cash reserves to meet requests for refunds, we consider this as our duty and bear our responsibility, and we assure our dealers and business partners that we are committed By fulfilling their requests, and that we are doing our best to expedite the return of their money. ”
He added: “The situation is still fluctuating since the first weeks of the pandemic, but we have modified the exemption policy that we pursued due to the spread of (Covid-19), as we have facilitated the process of re-reservation and cancellation of travel tickets, and we have repeatedly emphasized that we always put customers at the top of our priority list. We have also initiated contact with dealers who have made requests to change reservations, or to refund money, to inform them of the new options that we have provided for them. ”
And Clark continued: “We hope that our dealers and partners will choose to book and travel with (Emirates Airlines) later. We say to those who choose to keep their tickets, or exchange them for travel vouchers, we look forward to receiving you on our trips in the near future, and we will start announcing the resumption of our services as soon as we are able to do so. ”
3 options
According to Emirates Airlines, customers who wish to obtain travel vouchers, or get their money back can apply through an online form or through the Emirates Airlines website, or by contacting their travel agents.
Emirates Airlines offers three options for dealers affected by canceling flights and travel restrictions, which are to keep their current tickets for up to 24 months, and to re-book when they decide to travel later.
Emirates Airlines stated that it has expanded this option to include any tickets purchased before or by June 30, 2020, for travel until November 30, 2020.
The company also provided the option to replace the unused portion of the ticket with a travel voucher equivalent to the value paid for the original reservation, indicating that this voucher can be used to purchase any product or service from Emirates Airlines without fees, providing more flexibility for dealers to re-book When they decide their new travel date.
The third option is redemption, as customers who choose to keep their tickets or travel vouchers can submit a refund request if they cannot travel later, at a time when they will not be charged any redemption fines.
Emirates Airlines confirmed that these options apply to customers who have purchased their tickets through travel agents, as they can review their agents to request help.
150
A thousand redemption requests that Emirates Airlines is prepared to deal with on a monthly basis.