His Highness Sheikh Ahmed bin Saeed Al Maktoum, Supreme President and Chief Executive of Emirates Airlines and the group, said that the group has established a completely new network of freight operations, comprising 42 destinations using passenger aircraft that carry cargo only, to help support the flow of essential goods and trade.
In an internal message to the employees, His Highness stressed that the Emirates Today has seen a copy of them, that the employees are an important part of the group’s business and plans for recovery, and that despite the difficult times, the group’s commitment to serving customers remains unchanged.
expansion
In detail, His Highness Sheikh Ahmed bin Saeed Al Maktoum, Supreme President and Chief Executive Officer of «Emirates Airlines» and the group, said that the carrier continues to work at various levels in these circumstances with the passage of four weeks after the suspension of passenger operations affected by the repercussions of the emerging Corona virus.
In an internal message to the employees, His Highness added, “Emirates Today” viewed a copy of it, “The group expanded cargo operations quickly at this time, and in addition to our current cargo freight schedule to 18 cities, we created a completely new network of 42 cargo destinations that operate using passenger aircraft ( 777-300ER) which carries goods only, to help support the flow of commodities and trade ».
His Highness stated in the message that all cargo handling operations in Dubai have been transferred to Dubai International Airport, to help unite efforts and improve efficiency, while Dnata continues to support other cargo operators at Al Maktoum International Airport, noting that business success and response Operating in the freight sector was surprising in the spirit of teamwork at these times.
Customer Service
His Highness Sheikh Ahmed bin Saeed continued: «Despite the difficult times, our commitment to serving customers remains unchanged, as the Dnata Travel team continues to manage a large number of requests for re-reservation and refunds, and new initiatives have been developed to help our corporate customers manage the movement of travel Better changing. ”
His Highness stressed that "our employees are an important part of our work and plans for recovery", explaining that "during this period, when air transport traffic was at its lowest level ever, we looked at ways to protect our skilled workforce. For example, dnata teams entered into Singapore and Australia are in partnership with the authorities to support local communities and temporarily redeploy employees in sectors facing labor shortages. ”
He pointed out that "until now, more than 400 highly skilled Dnata workers have been trained to take on new roles, while we are still looking for other opportunities temporarily as needed."
Safety procedures
His Highness said: “During this time, we also helped thousands of dealers to return to their countries of origin, as the authorities allowed a limited resumption of operations to specific destinations, and we also strengthened safety measures for customers and employees on aircraft and at the airport, including protective barriers at (counters) And the application of the protocol on social spacing on the ground at the airport and in the waiting areas, to ensure that passengers are committed to maintaining a sufficient distance between them and other people during the completion of travel and boarding procedures, as well as additional personal protective equipment for the crew and teams Flew ».
His Highness added, "We are following developments closely regarding signs of recovery and opportunities, and each administration is working to plan the appeal so that we can return quickly."
partnership
His Highness Sheikh Ahmed bin Saeed Al Maktoum, Supreme President and Chief Executive Officer of «Emirates Airlines» and the group, stated that «(Emirates Airlines) entered into a partnership with the Dubai Health Authority, during the past week, to conduct rapid examination tests (Covid-19) on departing passengers This enables healthcare professionals to recognize passengers who have not been exposed to the virus, or who may be in the early and middle stages of infection and should not be allowed to board the plane, or know who has exceeded the infection or in the final stage.