China News Network, Hangzhou, April 9 (Reporter Hu Yixin) On April 9, the reporter learned from the Zhejiang Provincial Consumer Protection Committee that according to the previous consumer experience results of the 9 major video platforms and 2 major audio platforms, April 8 , Zhejiang Provincial Consumer Protection Committee interviewed 11 platforms and put forward 9 major rectification opinions.
Han Zhibin, deputy secretary-general of the Zhejiang Provincial Consumer Protection Commission, said that with the rapid development of video and audio websites, some websites have followed the example of continuous monthly payment and automatic renewal of due fees, which has caused heated discussions among consumers. "I hope that the various video and audio websites will submit the rectification plan and rectification improvement form to the Zhejiang Provincial Consumer Protection Committee before April 17, and implement it seriously. For the relevant video and audio websites that are not actively rectified, the Zhejiang Provincial Consumer Protection Committee will continue to pay attention And take corresponding measures. "
It is reported that the Zhejiang Consumer Protection Committee interviewed iQiyi, Tencent Video, Youku, Mango TV, Sohu Video, Tencent Sports, PP Video, LeTV Video and Bilibili Nine Video Platforms, and Himalayan and Dragonfly FM. Audio platform.
The relevant person in charge of the Zhejiang Provincial Consumer Protection Commission said that in this interview, the Zhejiang Provincial Consumer Protection Commission did not describe the advertising privileges found in the previous experience, was suspected of false publicity, did not remind the automatic renewal of deductions, added charging items, fixed recharge amount, The channel for refunding the balance is not smooth, and some ads in the App are oriented to "Wechat" and other issues, and nine rectification opinions are proposed.
The Consumer Protection Commission of Zhejiang Province clearly stated that the platform is prohibited from using absolute advertising slogans such as "advertising free" and "jumping ads"; windows such as open screen advertisements should have a close button in a prominent position to ensure that one key closes ; In the rights and interests of members, describe the advertising privileges in a clear and simple way, and remind consumers in a significant way.
In terms of charges, the Zhejiang Provincial Consumer Protection Commission requires that the website should remind consumers of the imminent deduction of fees within 3 days before the expiration of the member's automatic renewal, and deduct the charge only after the consumer's consent; the website shall not guide consumers to choose the platform through technical means Recommend options to realize the single-page full-display function for the selected items; the website should effectively solve the problems of "unsightly eating" such as multiple charges and long-term charges to ensure that the membership service is transparent, fair and honest.
Prior to this, some consumers reported that some video and audio websites have different prices for Android and iOS consumers for the same film, and are suspected of price discrimination, and the recharge balance of Android and iOS clients are not universal.
In this regard, the Zhejiang Provincial Consumer Protection Commission requires the website to provide consumers with a channel to freely choose the amount of recharge, so that the items purchased by the consumer and the amount of recharge can match each other; at the same time, the website must effectively protect the property rights and fair trading rights of consumers , In a conspicuous way to clearly show consumers the recharge balance refund channel to ensure that the account balance can be returned in a timely manner. At the same time, each website must not discriminate against consumers in terms of price, treat them differently, and ensure that the prices of services purchased by consumers are the same.
With regard to the problem of advertisement-oriented “micro-business” in individual apps, and the failure of the customer service to provide corresponding certification documents, the Zhejiang Provincial Consumer Protection Commission proposed that the website should establish and improve the system of undertaking registration, auditing, and file management of the Internet advertising business, and improve after-sales service. Provide consumers with a convenient complaint channel.
At the interview, representatives of Himalayan, Tencent Video and Mango TV responded that they had begun to rectify related issues.
The relevant person in charge of Himalaya said that the issue of automatic renewal of membership dues has been rectified. Android users can cancel directly on the page, and ios users can click on the page hyperlink to cancel; the relevant person in charge of Tencent Video said that after consumer information authorization Setting to turn off friend information, and the disclosure of privacy terms will further protect consumers' privacy rights; the relevant person in charge of Mango TV said that members will be clearly informed of advertising rights, including one-click closing of advertisements and skipping of advertisement details. (Finish)