China News Network, Hangzhou, April 2 (Reporter Hu Yixin) On the 2nd, the reporter learned from the Zhejiang Consumer Protection Commission that in the first quarter of 2020, the Zhejiang Consumer Protection Commission accepted a total of 43,158 consumer complaints and consultations, a year-on-year increase of 33.37%. , To restore economic losses of 46.79 million yuan for consumers. Among them, there were 10854 complaints related to the epidemic, accounting for 64.38% of the total number of complaints. Among all the complaints, product quality, contract, after-sales service and price issues were the main causes of complaints, accounting for more than 77% of the total complaints.
Data show that compared with the same period of the previous year, the number of complaints about product quality, contracts, after-sales services, prices, safety, and measurement issues has increased, and the number of complaints about false publicity, counterfeiting, and personal dignity has decreased. In particular, the price problem has increased significantly, an increase of 216.98% compared with the same period last year.
In the first quarter of 2020, the Zhejiang Consumer Protection Commission received a total of 4,984 complaints about epidemic prevention supplies. Consumer complaints mainly focused on merchants driving up prices, false propaganda, selling fake goods, overtime shipments, and being randomly cut orders.
Affected by the epidemic, many consumers have difficulty pre-ordering meals, travel, and entertainment plans, which has led to a significant increase in disputes about unsubscribing in catering, travel, accommodation, hotels, and air tickets. According to statistics, in the first quarter of 2020, the Zhejiang Consumer Protection Commission received a total of 1,576 relevant unsubscribe complaints.
In addition, the epidemic continued to cause related complaints such as expired card coupons and postponed construction periods. For example, the entertainment vouchers and shopping vouchers purchased by consumers expire during the epidemic period, but the merchants do not agree to the refund or extension of the period; it is still in the warranty period, because the maintenance staff cannot resume work on time, causing the operator to fail to perform the "three guarantees" in a timely manner. Obligations; due to the suspension of home improvement companies due to the epidemic, major building materials markets were suspended, resulting in overdue renovations. Consumers requested home improvement companies to pay liquidated damages as agreed, and some home improvement companies required consumers to pay increased costs due to price increases of raw materials. case.
In the first quarter of 2020, the nature of the various types of complaints received by the Zhejiang Consumer Protection Commission is classified and prorated. China News Agency issued photo courtesy of Zhejiang Consumer Protection Committee
At present, complaints in pre-paid consumer areas such as education and training, beauty salons and fitness are also rising rapidly.
The Consumer Security Committee of Ningbo City, Zhejiang Province, received complaints from multiple parents on March 15th, claiming that nearly 10,000 yuan in tuition fees had been paid in advance at the “Star Entertainment” training institution, and the training institution could not operate without completing the course. Parents requested The refund was unsuccessful. There are also multiple consumer complaints reflecting that all seven stores of Ningbo "Starry Sky International" Barber Shop are closed, and legal persons cannot be contacted, and the advance payment cannot be recovered.
With the popularization of smart devices, it is more convenient for minors to access online games, and the problem of online game consumption by minors has become more prominent. During the epidemic, many minors used their parents ’mobile phones to download registered games, play games in the name of online classes, and even carried a large amount of game top-up spending behind their guardians and deleted reminders.
According to the relevant person in charge of the Zhejiang Consumer Protection Commission, such complaints mainly focused on logging in to the game and recharging without real-name authentication, failing to verify the identity of the minors and setting a recharge limit, and did not take effective measures to verify the identity of the recharger. This has led to frequent disputes over the overcharge of online games for minors. (Finish)