The Director General of the Dubai Smart Department, Dr. Aisha Bint Butti bin Bishr, stressed that “the early direction of Dubai towards adopting the elements of the smart environment thanks to the future vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, aimed at making Dubai one of The smartest cities in the world, and the continuous follow-up of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, and his constant guidance to all government departments to accelerate the transformation to the smart environment, which allows finding alternatives that keep pace with technological development around the world, and confirms Capacity of the Dubai government To fully perform its duties at all times, and to harness technology in ensuring the highest levels of efficiency for all government agencies with the diversity of their competencies. ”
Smart environment
She said in a statement yesterday: “The Dubai government has made great progress in the field of switching to the smart environment, which gave it the lead between cities in the Middle East and North Africa region and qualified them to be the digital capital of the Middle East, and the accomplishments achieved in this field confirm the government's ability to carry out its tasks in a way that ensures the satisfaction of all Dealers regardless of the circumstances. And (Smart Dubai) continues to work with all of its partners to complete the transition to the smart environment entirely in implementation of the goal of (a paperless government), which contributes to raising the levels of efficiency and speed of service provision, and saves the audience of time and effort in reviewing government agencies to end services that have become the side The largest of them is available today through various smart applications that have been developed in cooperation with our partners in various departments, bodies and institutions. ”
Bin Bishr pointed out that Dubai's “digital readiness” supports the precautionary measures that are being applied today in the emirate to ensure the highest levels of prevention and protection against the emerging corona virus, and those related to the Dubai government and its departments, bodies and institutions, which are detailed in the circular issued by the Emirate’s Executive Council. Including the ability to work remotely for a number of categories of employees, including: pregnant women, the elderly and those with determination, as well as employees who suffer from diseases that cause immunodeficiency, as the smart solutions and applications used in most government offices represent an optimal guarantee to enable those groups to The relevance of work without the need to be present at the workplace, as well as other features that smart solutions provide for workers from within government headquarters as well as the customer audience.
Smart services
There are many smart services provided to Dubai government employees, including government resource planning systems, government communication and messaging services, smart employee application, digital ID, and smart supplier application, as well as applications available to the customer audience that open the door to a wide range of options to complete their transactions, And obtaining many opportunities that provide them with great advantages, including completing government transactions remotely without the need to review government headquarters. Among the most important of these applications are: “Dubai Now” and “Dubai Plus”.
The Government Resources Planning Systems initiative is an integrated system for the central technology solutions provided by Smart Dubai and implemented by more than 70 government entities in the emirate, and it allows to address all the main internal government operations in the financial, logistical and human resources fields, including salaries, employment and asset management.
Government communication and correspondence services include a package of joint services for communication and electronic messaging, provided by Dubai Smart for government agencies, and includes email hosting services, instant chatting, website hosting, in addition to the team workplace service, email archiving service, and the government messaging system.
The "smart employee" application is a qualitative leap in the field of electronic services provided to Dubai government employees, as it gives them access to many personnel affairs services, whether during or outside the workplace, and it will be relied upon to log in and out at the beginning and end of the daily work, Instead of the fingerprint system that will be suspended in the context of the precautionary and preventive measures applied in all government facilities in Dubai during the next few period.
The application contains many features that are specifically designed to assist the employee, including the ability to submit vacations, request certificates, procurement procedures, obtain approvals and many more, as well as the ability to use the application to carry out various daily tasks while providing time spent on these tasks.
One of the goals that the "smart employee" application contributes to achieving is ensuring happiness in the work environment through a series of advanced advantages that it provides, while the application includes about 58 government agencies, and the number of its users reaches more than 52 thousand employees and employees, while the application is an important pillar To reach the goal of "paperless government" by 2021 by providing virtual business cards, adopting procedures and obtaining approvals electronically, in addition to issuing electronic certificates.
electronic services
The "digital identity" represents an important portal for smart phone access to many electronic and smart services across the various sectors of the state, and it is the first digital national identity for all citizens and residents, and includes the advantage of digitally signing documents, which saves a lot of time and effort, and the platform currently provides about 5,000 A service for various local and federal entities from all over the country through about 80 government and private agencies.
The "smart supplier" application provides the suppliers registered within the government resource planning systems with the ability to easily access data, contracts, tenders and financial transactions for more than 16 government agencies, and the features of the "smart resource" application include registration as a new resource, tracking the registration status, bidding, and bidding, Receiving purchase orders, raising bills, tracking payments, and many others. The application represents the portal of the private sector for commercial dealings with the Dubai government, while allowing suppliers to benefit from a wide range of services anywhere and at all times.
Vital services
The Dubai Now application represents the unified digital portal for Dubai city services, and it forms the first model for a complete transformation towards the smart environment, as the application helps all Dubai residents to complete their governmental transactions through their smart phones and from anywhere without the need to review the government agencies providing these transactions, and for that One of the great advantages in shortening the elements of time and effort on the customer, and allowing government agencies to provide their services better and in a more efficient manner.
The range of services available through the “Dubai Now” application has expanded to 116 services provided by 33 participating agencies. The services provided by the application fall into 10 basic sectors: security and justice, public transportation, residence visas, vehicle driving, health, business and employment, education and housing. , Donations and public services.
The Dubai Pulse platform can be described as the backbone of the digital environment in Dubai, as the platform hosts more than 550 open and shared data sets that are a major source of data experts locally and internationally to develop use cases and create a data-stimulating environment in the city, achieving the greatest value behind it. .
Data sets
The Dubai Plus platform includes the most important and strongest data sets that can help support decision-making processes and address challenges, while Dubai Palace ensures the exchange of data in a safe, smooth and effective environment, and it is designed to serve individuals, companies and decision makers, as it was identified through the platform more From 2000 data sets from the participating entities.
Dubai Now includes 116 services provided by 33 entities, and they fall into 10 major sectors.
"Digital Identity" is a platform that provides about 5,000 services to local and federal entities.
Dubai Pulse is the backbone of Dubai's digital environment, with over 550 datasets.