Etihad Airways and Air Arabia announced a new policy that gives customers more flexibility in changing travel times while exempting them from the fees involved.
In detail, Etihad Airways has introduced a new policy that provides more flexibility to its customers when booking their upcoming flights.
And travelers have the possibility to change the flight date or change the destination for one time without paying the usual change fees, on the flights booked from the date of March 8 to April 7 next.
This offer is valid until March 22nd, and will include all bookings, such as redeeming Etihad Guest Miles and Etihad Holiday Holidays. The new flexible policy will also provide the possibility to change the destination, taking into account the application of price difference in the event of a reservation or change of destination.
In addition, Air Arabia announced a new policy that gives its customers more flexibility in changing travel times while exempting them from the fees.
The new exemption policy allows travelers to adjust their travel reservations without having to pay change fines or ticket re-booking fees, which confirms Air Arabia's commitment to providing adequate flexibility to customers.
Air Arabia customers can amend their current and new reservations issued until March 31, as the carrier gives them the opportunity to change travel dates to any other date until December 31, with the possibility of making adjustments until 72 hours before the departure date, and this applies to all flights Air Arabia operates from its four main operations centers in the UAE, Morocco and Egypt.
Suspending flights to Saudi Arabia
Etihad Airways has suspended all its flights temporarily between Abu Dhabi and Saudi Arabia in light of the instructions issued by the General Authority of Civil Aviation in Saudi Arabia, to help limit the spread of the "Covid-19" virus.
Yesterday, the company canceled seven flights between Abu Dhabi, Riyadh, Jeddah, Dammam and Madinah, and it is currently notifying travelers who have had flights with the company.
Four other flights were en route to Saudi Arabia at the time of the instructions were issued, and upon the arrival of the flights to Riyadh, Jeddah and Dammam, the Saudi citizens were allowed to leave the plane, while the rest of the passengers remained on the plane that will return to Abu Dhabi, and the fourth flight that is operated to Medina will be returned Umrah travelers. In addition to suspending flights to and from the UAE, Saudi Arabia has prevented Saudi citizens and residents from traveling to some countries, including the UAE, and travelers from Bahrain, Kuwait, Lebanon, Syria, Italy, Egypt, Korea, or transiting through them.
It is noteworthy that for travelers affected by the cancellation of flights, procedures for refunding the ticket or changing flights are applied upon resuming service. Abu Dhabi - Emirates Today