The site of Roubaix (North) of the American telecontrol company Conduent, where it employs more than 310 employees to subcontract PSA customer service, will close, according to unions which say that the automotive group is preparing to relocate its telephone platform in Morocco.
A job protection plan was announced this week at the French headquarters in Conduent, near Valence, according to Fouad Boumedienne, central union representative South, majority.
Destination Casablanca
The Roubaix de Conduent telephone platform, opened in spring 2017, has only one client, PSA, and lost the last call for tenders, won by the companies Sitel and Majorel, according to several union representatives. According to them, the contract between PSA and Conduent initially ran until December 31, 2020, but was shortened to December 31, 2019. A "transition" period continues until the site is closed at the end of June and the "dismissal economic ”of some 310 employees.
"We work until the new service provider in Casablanca is operational," said Fouad Boumedienne. The Roubaix site (96,000 inhabitants) handles calls (meetings, complaints, etc.) from owners of Peugeot, Citroën and DS brands.
Bruno Le Maire targeted
"Three hundred jobs are sacrificed in a disaster area, management has done no customer research," said a CGT representative. "We are coming out of a PSE in Sophia-Antipolis (near Nice) and the loss of 220 jobs and now 300 people are on the job in Roubaix", adds a CFTC representative, according to whom the management currently offers 20 reclassifications external.
The deputy La France insoumise du Nord Adrien Quatennens wrote to the Minister of Economy, Bruno Le Maire, "reminding him that the French State is a shareholder of PSA via the Public Investment Bank up to 12.2%".
31% unemployment in Roubaix
"Does the PSA shareholder state have nothing to say in the face of such practices?" The government must act to allow these 318 families to come out of this unworthy situation for a country like ours, "he wrote in a press release, stressing that Roubaix is" one of the poorest cities in France ". .
According to 2016 figures from INSEE, the poverty rate is 44% and the unemployment rate is 31%. Conduent's human resources department has not yet followed up. A PES negotiation meeting is scheduled for March 11 at headquarters.
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