Part of the exclusive isolation "Reliable Hotel" and "Love Homestay" launched for resumption enterprises, due to lack of professional guidance, there are hidden safety hazards such as disinfection and service

"Reassurance Hotel" offers love, why is it more reassuring?

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Affected by the epidemic of new crown pneumonia, during the Spring Festival, designated resettlement hotel services were provided to stranded Hubei tourists in various places throughout the country. At present, the first 14-day observation period in many places has ended one after another, and enterprises have resumed work one after another. "Worker's Daily" reporter visited part of Fujian's exclusive segregation "Reliable Hotel" and "Love Bed and Breakfast" for resumption enterprises. Many hotel practitioners and "watchers" said: "Isolation and protection requires not only the love and feelings of service staff, but also the guidance and support of professional forces."

Recently, Dong Qinong, an "indigenous" of Gulangyu Island, has been having a hard time.

The old man is often called "Uncle Dong" by the islanders. He is the director of the People's Mediation Committee of the Gulangyu Scenic Spot and the chairman of the local family hotel association. This Spring Festival, he was accused by some residents of "taking the gambling game with the residents of Gulangyu Island".

It turned out that on January 22, Dong Qinong proposed that the homestay on the island provide "relocation services" for nearly 60 Wuhan residents stranded at far lower market prices. The next day, Wuhan announced that it was "closing the city." A 65-year-old traveler on the island developed fever, dry cough and other symptoms, and was diagnosed with a new crown virus infection.

Dong Qinong said: "What disappoints me most is not to question, but to accept how stranded guesthouses serve guests and protect themselves." Throughout the Spring Festival, he was in contact with the local management committee and medical institutions for professional support "Our homestay has never been tested by the epidemic, and feelings alone will not reassure travelers and residents!"

It is not only Dong Qinong that needs professional support. Shanghai, Xiamen, Shenzhen, Chongqing and other major cities have provided official designated "reliable hotels" for stranded Hubei tourists, and opened exclusive love isolation services for employees of resumption enterprises.

"Staying tourists": Flowers blooming and spreading must come again

In the feast of 8 yen on February 8th, at the Xia Shang Yi Ting Bailan Hotel in Forbidden City Road, Siming District, Xiamen, the staff Zhang Yuyu gave steaming dumplings to guests who were placed in the hotel, a 7-year-old Xiao Tiantian from Wuhan I also received four pieces of cake.

Providing purchasing services for guests, almost all the fixed-location hotels are "standard". Since January 26, Zhang Yuyu and the 13 staff members staying at the hotel have never been home. For more than half a month, they have provided over 1,000 orders for purchasing services for more than 230 Hubei-based tourists at the hotel.

In addition to purchasing items, there are heartwarming gifts. From the postcards of Xiamen scenery to the sign of love and blessing ... Zhang Yuyu and colleagues carefully prepared daily surprises for each guest during the observation period.

Such warmth is also being passed on in Fuzhou Binhai New Town, 274 kilometers away.

Guo Mingliang (pseudonym), who lives in the sea view room of Baixiang Resort Hotel, Fuzhou, sits on a lounge chair on the balcony of the guest room, and takes a group photo with the natural golden beach of 7000 square meters in front of him. Look at the sea and see the plane. "

At this observation point, each guest has a separate room with complete indoor facilities, and epidemic prevention personnel will check the body temperature in the morning and evening. Four dishes and one soup, fish, meat and fruit.

Guo Mingliang recently added a WeChat group-"Fuzhou Home". In order to facilitate the exchange of passengers within the hotel, the local epidemic prevention and control headquarters pulled the quarantined personnel into the group, and the psychological assistance volunteers provided free consultation services.

"The blooming epidemic will come again!" On February 2nd, Lin Jing, a tourist from Hubei who was stranded in Xiamen, took over the Xiamen noodle paste from the staff and wrote this sentence on an electronic sticky note. "The pictures of quarantine personnel and hotel service personnel on the mobile phone are the most beautiful colors in these dark days. With them, we are more at ease."

"Designated Hotels": Cooperate with all types of work day and night

Nearly 350 rooms in Building 5 and Building 6 of Baixiang Resort Hotel Haili Bay were used for resettlement. Hotel staff are responsible for guest room hygiene, meals delivery, garbage collection and item delivery.

"Used mops and rags should be soaked and disinfected with a chlorine-containing disinfectant with an effective chlorine content of 1000 mg / L for 30 minutes." "Items, furniture surfaces, and other areas that may be contaminated need to be disinfected twice a day." Ultraviolet disinfection lamp. "Zhang Liang, manager of the room department, told reporters that from the guest's stay to the end of the observation process, all procedures have strict operating procedures.

At present, more than 120 employees have returned to work. People in the isolated area like Zhang Liang must wear thick protective clothing and goggles every day to work.

In order to reduce the consumption of protective equipment, Zhang Liang must minimize the number of times of entering and leaving the resettlement area and wearing protective clothing every day. He told reporters that it is not only the front-line medical staff who drink less water, but also the service staff who stick to the resettlement hotel like him.

This one is Zhang Liang's efforts to save protective materials, and the other employee Shao Liang of Wanxiang.com assembles protective materials around the clock.

Some hotels of Fuzhou Group in Fuzhou and Xiamen are responsible for the resettlement of tourists in Hubei. Shao Liang's notebook records the entire process of deploying protective supplies for front-line workers every day:

"At 7:25 am, Xiamen Airport, urgently delivered 50,000 masks of various types and 200 sets of protective clothing. At 11:20, one batch of masks arrived and 10,000 pieces of Fuzhou were mailed ..." There are 40 or 50 records in this day. , The latest time freezes at 0:20 in the morning.

Not only did Zhang Liang and Shao Liang never know each other, they never met more than 200 workers from Fujian Baixiang Sky Kitchen and Xiamen Baixiang Air Kitchen Central Kitchen. From January 31, the two companies began to provide catering services for some resettlement hotels.

During the epidemic, there are stricter technical standards for catering services, and each meal must be individually packaged with UV disinfection. Affected by the epidemic, the kitchen is in short supply of not only ingredients, but also personnel and technology. In order to ensure that the food supply meets the requirements of epidemic prevention, the central kitchen is issuing job advertisements while revamping facilities to speed up production. On the first day of the meal on January 31, the two companies delivered 539 meals; on February 6, more than 10,000 meals were delivered.

From the hospital's medical staff to the headquarters staff, from the public security police to the logistics staff, Zhang Liang frankly said: "Behind the word 'relief', there are countless teams working around the clock and giving their full support."

Some "reliable hotels" have hidden safety hazards

In the past week, local companies have resumed work. To this end, many hotels and homestays have launched corporate-friendly home isolation "reliable hotels."

The reporter interviewed some "rest assured hotels" and found that most hotels promised to strictly implement the relevant regulations of the epidemic prevention department, and launched front-end epidemic prevention upgrades, health enhancement, catering safety and non-contact services to ensure the health and safety of hotel guests and staff. For the back-end materials handling, there are few clear specifications.

According to the "Setting Standards and Management Technical Guidelines for Centralized Isolation Medical Observation Points" issued by the Health and Health Commission, the waste generated in the isolation points should be disinfected by spraying with chlorine-containing disinfectants daily, and then tied with garbage bags to unify them. Store up. Protective equipment such as masks and disposable protective clothing must be disposed of as medical waste.

During the visit, the reporter found that the masks and disposable protective clothing used by some hotel staff were not disposed of separately from other waste, but were thrown into ordinary trash bins.

In the "Love Isolation Room" of Xiamen Youth Sunshine Hotel, due to the lack of protective clothing, some cleaners only wore masks to enter and leave the isolation rooms. Although the cleaning supplies were sprayed with disinfectant, they did not soak the used mop according to the aforementioned "Guide" 30 minutes.

The reporter also learned that most "rest assured hotel" linens are not cleaned centrally in hotels, but are handled by third-party washing companies. Due to the lack of classification at the front end, washing companies tend to mix isolated linen and ordinary linen. Once there is a leak in the disinfection process, there may be a risk of cross infection of multiple hotels.

Fujian Provincial Hospital Sensing Experts reminded: "Hotel love isolation rooms should be carried out under the professional guidance of the medical epidemic prevention department, and the wrong back-end processing will bring hidden safety hazards."

Li Runzhao