President of Japan Post Insurance “Loss of post office of greatest strength lost” February 21, 19:00
In response to an interview with Tetsuya Senda, President of Japan Post Insurance on Tuesday, he reiterated his urgent need to restore trust, citing the loss of trust in the post office, which is our greatest strength, due to inappropriate insurance sales.
Tetsuya Senda, President of Japan Post Insurance, who took office last month, interviewed the media on 21st.
Regarding the issue of inappropriate insurance sales, "We lost the strength of the post office's brand power and trust, which is our greatest strength. I think that it will take some time in 2020, but we want to restore confidence anyway We will do our best to research our customers and recover their profits in the event of a disadvantage. "
On the other hand, he did not state when the insurance business, which has been ordered to suspend sales next month, will resume, "it's a discussion to come."
As part of measures to prevent a reoccurrence, recording the state of sales to customers was an example. "It is important to have a high-quality sales force that listens to customer needs and proposes products. There was a tool for that, but rather it was a mechanism that focused on how to raise the sales target. '' In cooperation with Japan Post, which is in charge of sales, we will improve the quality of sales while utilizing the contents of the recording I showed my thoughts.