Japan Post Insurance 5:29 on February 1 to resolve disadvantages of customers to restore trust
Due to improper sales of Japan Post Insurance, the Japan Post Group has decided to conduct a detailed survey of about 60,000 new people. It is important to be able to resolve customer disadvantages as soon as possible in order to restore trust.
On this issue, the Japan Post Group announced the business improvement plan submitted to the Ministry of Internal Affairs and Communications and the Financial Services Agency on the 31st, and indicated a policy to conduct an additional detailed investigation on about 60,000 people and about 220,000 cases. Was.
This is because they may have been disadvantaged by having a large number of contracts or contracts called “hihogae”, which replaces the insured who is covered by insurance. The number has increased from 13,000.
At a press conference on March 31, Japan Post's President Hiroya Masuda stated that "partially extracted from last year, we should have properly increased risk sensitivity." Showed that it was enough.
He also expressed his intention to tackle management reform while incorporating the opinions of external experts.
On the other hand, we did not explicitly state when to resume business activities, which we have been restraining since last summer.
The company plans to check the contract details of the additional investigation sequentially in June, but it will take considerable time to complete the investigation.
As a result of the investigation, it is inevitable that cases of illegal sales that violate laws and internal rules will increase, and it will be asked if the disadvantages of customers can be resolved as soon as possible in order to restore trust.