The Netherlands Authority for Consumers & Markets (ACM) is conducting research into aggressive recruitment by energy suppliers, the watchdog announces in the ACM Agenda 2020-2021.
The ACM is concerned about misleading selling tricks from energy suppliers. In the past year, the authority has received many complaints about intermediaries.
Energy suppliers use these companies to approach people online, by telephone or at the door to switch to another supplier. Even chat tricks would be used.
The ACM has been researching energy suppliers for some time. Last December the authority invaded Vattenfall's office in Weesp. There were indications that there were malicious sales practices.
Fake drinks and fake cans
The ACM will also focus a large part of the investigation on online sales abuse, such as fake vouchers and fake clicks. This also includes the use of self-learning algorithms. With the help of these algorithms, super competitive prices could be achieved.
A super competitive price is the price above what can be maintained in a competitive market. In this way competition is driven out of the market.
The ACM has announced that it will provide additional explanations about the rules and, where necessary, take enforcement action.