Inappropriate sales of Japan Post Insurance to survey about 60,000 new people 13:33 on January 30

Japan Post Group has expanded the scope of its investigation into the improper sale of Japan Post Insurance's insurance, leaving its customers unaffected by approximately 60,000 new customers, including those with a large number of contracts It is a policy to check.

In response to this issue, the Japan Post Group received administrative sanctions last month, such as suspending its insurance sales business for three months, and has been required to promptly clarify the full picture and take thorough measures to prevent recurrence.

The stakeholders have said that the postal group will expand the scope of the detailed investigation and investigate about 60,000 new customers to see if their customers are at a disadvantage.

Until now, when switching from an old contract to a new contract, about 183,000 cases where customers paid insurance premiums in duplicate, about 156,000 policyholders have been investigated. However, this time, it is expected to cover cases where there are many contracts or contracts and cancellations are repeated.

The company has decided to submit a business improvement plan to the Financial Services Agency and the Ministry of Internal Affairs and Communications on March 31, and will include additional research.

Hiroya Masuda, President of Japan Post, will hold a press conference on the 31st to explain the details, and it is likely that the extent of the expansion of the survey will lead to an understanding of the full picture.