Emirates Airline concluded in 2019 with a series of successes in developing its products, network of lines and customer experience, carrying about 58 million passengers on its fleet.

The carrier said in a statement yesterday that it is launching in 2020 with a continuous focus on enhancing its operational and commercial operations, improving the customer experience, and preparing for the Expo 2020 Dubai exhibition, noting that it is looking forward with optimism to the upcoming event, and launching the new contract with positive prospects.

Emirates President Sir Tim Clark said: During the year 2019, we reassessed our plans for the fleet and our airline network, when it became clear to us that the suspension of the A380 program had become certain.

He added that «the company's dynamic approach to using the available capacity during the renewal of the southern runway at Dubai International Airport, as well as our adaptation throughout the year to global political, economic and social fluctuations, showed the extent of our ability to deal flexibly with different conditions and achieve the expected results, and we also maintained our promise to our customers for excellence Permanent by promoting our products and services in various fields ».

And Clark continued: «In 2020, we will continue to enhance our partnerships to provide more communication opportunities and value to our customers, and we look forward to welcoming the world in Dubai to attend (Expo 2020 Dubai), where we will allow visitors of the Emirates Airlines pavilion at the exhibition a look at the future of the aviation and air travel industry ».

Connecting the world via Dubai

According to the statement, the number of passengers transported by Emirates Airlines during the past 12 months, since January 2019, reached 58 million passengers on its modern fleet consisting of "Airbus A380" and "Boeing 777" aircraft. The airline operated an average of 3,500 flights per week, or more than 186,000 flights during the past year, while its fleet traveled about 885 million km, which is equivalent to 2,300 round trips between Earth and the moon. On its departing flights, Emirates Airlines provided more than 63 million meals, and handled more than 35 million bags in Dubai.

The airline has strengthened its network of routes to 159 cities, with the addition of three new lines: Dubai - Bangkok via Phnom Penh, and Porto (Portugal), in addition to daily service to Mexico City via Barcelona. It also increased the seat capacity, by increasing the number of flights or by using larger aircraft, to 12 stations within its global network.

Emirates Airlines also continued to expand customer options and facilitate continued travel through the development of its partnerships, as it concluded in 2019 with 26 code posts and 156 Interline agreements in 200 countries, extending its network to more than 1,800 unique destinations. New partnerships in 2019 included Chinese "Southern Airlines", African International Airlines, "Latam Airlines", "SpiceJet" and "Interjet".

partnership

Emirates Airlines and flydubai completed two years of successful partnership, as they traveled on their joint network to and from Dubai and through it more than six million passengers since 2017, and Emirates Airlines passengers benefit from continuing their travel smoothly, where they can reach 94 destinations Within the network of "flydubai" lines, while passengers of "flydubai" can reach 143 destinations within the network of "Emirates Airlines".

Emirates Airlines has expanded the airline's A380 network, providing regular services to Riyadh, Cairo and Muscat. It also operated seasonal services over the A380 to Boston and Amman, providing more customers with the opportunity to experience the giant plane that is the jewel of the airline’s fleet.

Investments

And «Emirates Airlines» made during the Dubai Airshow 2019 a confirmed request to buy 50 aircraft (A350-900 XWB), while confirming the agreement to buy 30 aircraft «Boeing 787-9». And based on its long-term strategy to operate modern, efficient and broad-based aircraft, the latest investment by Emirates Airlines worth $ 24.8 billion (91 billion dirhams) in its future fleet will expand its operational flexibility in terms of capacity and range, and allow the carrier to proceed in developing its network of routes through The twenties and beyond.

Initiatives

And Emirates Airline concluded another year full of initiatives that became models for products and services to provide an unparalleled travel experience for its customers in the air and on the ground, as in April 2019, the carrier completed a $ 150 million project to renew 10 Boeing 777-200LR aircraft , With the coordination of the broader business class seats with a distribution (2-2-2), and the complete renovation of the Economy Class cabin.

The entertainment options available to Emirates Airlines passengers have expanded to more than 4,500 diverse audio and video channels, within its unique information, communications and air entertainment system (ice).

The airline has developed the experience of air entertainment during 2019 by providing synchronized playlists, where customers can now browse the comprehensive content displayed, and create special playlists on their smart devices before the trip, and synchronize them with their seats on the plane, using the «Emirates Airlines» application.

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Cruise passengers

Emirates Airlines has launched the first station outside the airport to complete the procedures of cruise passengers who are following their travel on the carrier’s flights, as the new Emirates Airlines facility, located in Port Rashid, allows passengers whose cruises end in Dubai to perform the procedures to continue their travel on «airline flights UAE »in the same place.

Emirates Airlines launched dynamic boarding and facial recognition at departure gates for customers traveling from Dubai to any of its 12 destinations in the United States, reducing the time spent on identity checks to two seconds or less. The use of biotechnology is set to expand in 2020 in coordination with partners at Dubai International Airport.

Events and occasions

In 2019, Emirates Airlines continued to support many sports and cultural events through its extensive global sponsorship portfolio, communicate with its customers all over the world, and bring people together with a shared passion. Among the most prominent of these sporting events is the Cricket World Cup 2019 and the Rugby World Cup, as it celebrated in Dubai the 50th anniversary of the launch of the Emirates Airline Dubai Rugby Sevens.

Throughout the past year, Emirates Air Force engineers have been developing new stickers and installing them on the exterior structures of the aircraft to celebrate important occasions, including the Expo 2020 Dubai stickers, and the Emirates in Space poster on the A380, marking the first space mission for a UAE .

The carrier continued to develop its products, network of lines and customer experience during 2019.