The General Authority for Communications Regulatory in the country received 28 thousand and 29 complaints from subscribers regarding the services of Etisalat and Du, during the year 2019, where complaints decreased by 1038 complaints in the past year, by more than 3.5%, compared to 2018.

The authority stated that 96% of the complaints filed on Etisalat services were closed in 2019 after solutions were reached, while 95.9% of the complaints filed related to du services were closed.

In detail, the state’s Telecommunications Regulatory Authority has reported that it received 28,29 complaints from subscribers related to the services of Emirates Telecommunications Company “Etisalat” and “du” company, which is a subsidiary of Emirates Telecommunications Company, completed in 2019, including 2462 complaints during last December.

Thus, complaints related to communications in the state declined 1038 complaints during the past year, compared to 2018, in which the total complaints received by the Authority reached 29 thousand and 67 complaints, a decrease of 3.57%.

The authority stated in a report issued yesterday, that it received 12 thousand and 699 complaints from subscribers, regarding the services provided by "Etisalat", while it received 15 thousand and 330 complaints from subscribers about the services of "du", noting that the complaints related to all services provided by telecommunications operators In the mobile and fixed sectors and the Internet.

It added that «Etisalat» succeeded in closing 96% of the complaints filed on its services during the past year, after reaching solutions to them, while 95.9% of the complaints submitted against “du” services were closed after it was resolved, indicating that 2.5% and 2 were resolved. 4% of “Etisalat” and “Du” complaints, respectively, within a period not exceeding five working days.

The Authority’s report pointed out that the level of subscribers' satisfaction with solving complaints lodged against Etisalat during 2019 was 72.6%, while the dissatisfaction rate reached 12.8%, while the percentage of neutrality reached 14.6%, and for “du”, the percentage of satisfaction with Complaints were solved by 72.6%, the dissatisfaction rate was 11.5%, and the neutrality rate was 15.9%.

96% of Etisalat's complaints closed, and 95.9% of Du's complaints were resolved.