Resignation of President of Japan Post Group 3 President of Japan Post will be Mr. Masuda on December 27, 5:08

On the 27th, the presidents of three Japan Post Group companies announced that they will take responsibility and resign due to the inappropriate sale of Japan Post Insurance. The successor to Japan Post's president, Masatoshi Nagato, will be questioned whether former Former Minister of Internal Affairs and Communications, Hiroya Masuda, will be able to regain his lost trust.

The Financial Services Agency and the Ministry of Internal Affairs and Communications have decided to take administrative sanctions on the 27th regarding improper sales of Japan Post Insurance, of which the Financial Services Agency has been operating a part of Japan Post and Japan Post for three months. We are going to step into the severe disposal of suspension.

As a result, Nagato, President of Japan Post, Kunio Yokoyama, President of Japan Post, which is responsible for insurance sales, and Mitsuhiko Uehira, President of Japan Post Insurance, will resign on 5th of next month.

In addition, Senior Vice President Yasuo Suzuki of Japan Post, who reportedly heard from the Secretary-General in front of the Ministry of Internal Affairs and Communications the status of consideration for administrative sanctions, will also resign.

Hiroya Masuda, the former Minister of Internal Affairs and Communications and also chairman of the postal privatization committee of the government, who will monitor the postal privatization efforts, will be succeeding Japan Post on June 6th. became.

In addition, former postal ministry employees will be appointed as the succeeding presidents of Japan Post and Japan Post Insurance, and Japan Post will be appointed Senior Managing Executive Officer Kazuhide Kinukawa of Japan Post, and Japan Post will be appointed Vice President Tetsuya Senda. .

The company will make these changes on Wednesday and will also announce that it will cut executive compensation as part of a series of issues.

Inappropriate insurance sales will lead to a situation in which the three presidents of the giant group will step down at the same time, and it will be questioned whether the lost trust can be restored under the new system.

The history of the problem

Regarding the insurance of Japan Post Insurance, after June, customers will not be able to take out new insurance at the time of “transfer” when moving from an old contract to a new contract and will be uninsured, or premiums will be paid for both old and new insurance. It was found that there were a large number of inappropriate sales, such as paying twice.

Japan Post, which is responsible for insurance sales, has voluntarily curtailed insurance sales activities since mid-July to prioritize customer inquiries. On July 24, a special investigation committee was set up by an outside lawyer to investigate the cause of the problem.

Then, on July 31, as a result of researching new contracts for the five years until 2018, it was revealed that there were approximately 183,000 contracts that might have been inappropriate sales. We decided to do a detailed investigation, such as visiting a customer.

In addition, all of the approximately 30 million contracts were to be examined for unintended customer disadvantages.

According to the progress of the internal investigation announced on March 18, out of approximately 183,000 cases, there were 12,836 sales suspected of violating laws and internal rules, and in fact, violations of laws were recognized There are 48 cases and 622 cases where violations of internal rules were found, including a total of 670 illegal sales.

The Special Investigation Committee's report, released at the same time, stated that there was a trend to justify inappropriate sales in order to achieve sales targets, and that there were comments from the frontline that led to an understanding of the status of inappropriate sales. He pointed out that the company's constitution and governance issues were severe, such as an organizational culture that could not reach the top management.

At a press conference on this day, President Masatoshi Nagato of Japan Post stated, "We will show appropriate management responsibilities at the right time," and expressed our intention to clarify how management will take responsibility, including resignation. Was.

On this issue, the Financial Services Agency and the Ministry of Internal Affairs and Communications have been considering administrative sanctions.On 20th, the Secretary-General in front of the Ministry of Internal Affairs and Communications asked Senior Vice President Yasuo Suzuki of Japan Post, a senior at the Ministry of Internal Affairs and Communications. There was also an unusual problem of being dismissed, in fact, if they had dismissed the situation.

One of the contractors

Japan Post Insurance has been conducting detailed investigations on approximately 183,000 contracts that may have disadvantaged customers, such as contacting the contractor in writing.

A woman in her 80s living in the Kansai region who was interviewed by NHK was one of the subscribers surveyed.

I received a document requesting confirmation in August, assuming I had no insurance.

According to his 60s son living on the same premises, his post office worker visited his home while he was away from work and his mother took out life insurance one after another.

My son first learned in September that he had subscribed to seven life insurance plans between August and May, and his monthly premium would total 600,000 yen. .

He said, "I didn't know how to pay about 600,000 yen a month for the next 10 years.

According to Japan Post Insurance's internal rules, since 2013, if the contractor is 70 years or older, the family member must be present at the time of the contract, but the son has never been present.

According to her son, the mother is cognitively impaired and explains that "I do not have such rough insurance."

She said, "I think people who come from the post office are good people and I think they really came, but I didn't think they were doing this."

Former post director testifies

A former post director of Post Office, which was involved in the sale of Japan Post Insurance, responded to a telephone interview with NHK, and as a cause of the problem, there was pressure to achieve sales targets and preferential treatment for employees with excellent sales results. He testified that he had a constitution.

A man who recently served as director of the East Japan Post Office described the problem of inadequate insurance sales, saying, "When low interest rates make products less attractive and no longer competitive with other companies, There was pressure to do whatever it takes to reach its sales goals: the company ran as if it had to be achieved with any hand, and a corporate culture that had implicitly accepted it. I think it's because of the company's constitution. "

He said that it is highly conceivable that some of the employees who have achieved excellent sales performance have used many inappropriate sales methods. It's true that even my boss was hard to say anything to my employees: people who recruited many new people were great, and the atmosphere of the company seemed to be forgiven for anything. "

Regarding the mechanism to prevent fraud, he said, "I think that there was almost only a formal filter to prevent improper contracts because we prioritized achievement."

He also said that Japan Post and its affiliated Japan Post Bank and Japan Post Insurance listed on the company four years ago and that internal orders to increase profits had strengthened after listing their shares four years ago. Isn't it impossible to restore trust unless the organization and constitution are completely rebuilt without a sanctuary, or the same problem will appear again in a few years? " Was.