Seven “Many customer complaints” to cancel the contract with the owner of Higashi Osaka City December 20 21:20
Seven-Eleven Japan has notified the owners of stores in Osaka and Higashi-Osaka, which are shortening the opening hours of convenience stores without obtaining an agreement with the headquarters, that it will cancel the member store contract on the 31st of this month. It is said that there are many complaints from customers and that it is determined that the contract must be canceled if measures for restoring trust are not taken.
On July 20, Seven-Eleven Japan headquarters employees visited the Seven-Eleven Higashi-osaka Minamikami Kosaka store and handed over a document with the president's name to notify owner Mitsutoshi Matsumoto of the cancellation of the contract.
According to this, many complaints from customers, such as “I got out loud”, were received at this store, and the number of cases is extremely abnormal compared to other stores.
In addition, owners continue to disseminate information that slanders the headquarters on Twitter, damaging the social credibility of headquarters and losing trust.
For this reason, if the owner does not take sufficient measures to restore the relationship of trust, the merchant contract will be terminated on the 31st of this month.
In this store, since February, we decided to shorten the business hours without obtaining an agreement with the headquarters, and this led to problems surrounding convenience stores' 24-hour business.
Seven-Eleven Japan said, “This notification is a matter of a different dimension from problems such as late-night holidays, etc.”.
Owner "I can't understand"
Mr. Mitsutoshi Matsumoto, the owner of the notice of the cancellation of the contract, said, “I don't agree with complaints and Twitter postings as reasons for canceling the contract. So I can only think of canceling the contract, this should not be allowed, and I would like to work with other owners in the future. "