November 23rd 12:17 on November 23rd
Something has gone wrong with Rakuten's credit card and smartphone payment services since the morning of the 23rd, making it unusable. Rakuten says it is investigating the scope and cause of the impact.
According to Rakuten, the credit card "Rakuten Card" and smartphone QR code payment "Rakuten Pay" caused some troubles and the service was not available.
Of these, credit cards can be used by noon.
Rakuten is exploring the scope and cause of the impact and rushing to recover.
According to the company, Rakuten Card is used by about 18 million users, and Rakuten Pay is one of the leading smartphone payment companies, and its use is growing.
With the rise in the consumption tax rate, the use of cashless payments has rapidly expanded in the field of consumption, triggered by the introduction of a cashless payment point reduction system. The issue is how to prevent trouble.
As of 11 am on the 23rd, Rakuten Pay has issued a guide on the app that says "I'm sorry for the inconvenience but please wait for a while".