Invited Sunday of Europe 1, Bruno Gazeau, president of the National Federation of transport users associations (FNAUT), calls the SNCF to refund the tickets and extend the subscription cards of customers whose travel has been disrupted by the movement of railway workers since Thursday.

REACTION

For the third consecutive day, train traffic remained disrupted Sunday, due to the movement led by drivers and controllers who exercised their right of withdrawal since Thursday. If SNCF management has noted a "gradual recovery" of traffic, in the stations, many travelers see their trips disrupted. Guest of Europe 1, Bruno Gazeau, president of the National Federation of transport users associations (FNAUT), denounces "an absolutely total lack of information" for travelers.

REPORTAGE - "The moment is bad choice": in the stations, the passengers divided in front of the movement of the railwaymen

"The travelers were faced with a lack of predictability and absolutely total information," regrets Bruno Gazeau, before claiming compensation from the SNCF. "When the services are not executed, it is legitimate to be compensated," he explains, "so it is necessary that the SNCF refund the tickets and that subscription cards are extended by the number of days it there was no service.

"That users are better treated and respected"

While, facing a government and a leadership denouncing a "wildcat strike", unions continue to defend the "right of withdrawal", Bruno Gazeau asks that in the future "the concept of right of withdrawal be better specified by the law, especially in the case of a grave and imminent danger ". If this danger is serious, "it can not remain serious very long, so it can not last forever", he concludes, before calling for "the users are better treated and respected".