Dubai's economy has restored financial rights to a global company that has complained to another company operating in the emirate of Dubai, accusing it of causing commercial and financial damages because of its failure to comply with the agreement between the two sides.
Dubai Economic said that the global company has submitted documents stating that it was affected by dealing with the local company, and affected its business negatively, pointing out that the commercial dispute between the two companies has been ended, and the rights to the global company.
Receivables
In detail, Ahmed Al Awadhi, Director of Business Protection Department at the Dubai Economic Department, said that the Business Complaints Department at the Business Protection Department received a complaint from an international company against a local company operating in Dubai, explaining that the global company has agreed with the local company to supply special pipes and pumps. According to the agreement, the international company transferred 50% of the local company's dues, which includes the cost of the products to them, as the agreement between them to ensure that the rest of the transaction value will be paid after the delivery of all agreed products, according to the specifications and standards set in the contract signed between the two companies.
Terms of Agreement
Al-Awadhi added that the international company complained about not receiving the products after the expiry of the agreed period, pointing out that the representative of the global company tried to communicate with the company complained against, but to no avail, as they were not delivered products, which negatively affected the company's business, especially as the company is committed to the implementation Other business of other dealers.
He added that after several attempts to implement the terms of the agreement and the delivery of products, the global company did not receive any response, and filed a formal complaint with the Department of Business Protection in the Dubai economy to find a solution to the problem, and return its rights to be able to return to the nature of its work.
Al-Awadhi said that the employee of the Commercial Complaints Section verified the complaint details and supporting documents, and that after confirming the details and the terms of the agreement, it was found that the company complained against it did not commit to provide the required products and equipment in the agreed time, pointing out that after contacting the official in the local company , The responsible manager said that the company needs more time to be able to provide the required products in agreement.
Suitable solution
Al-Awadhi said that the complainant was contacted to develop the appropriate solution based on policies and law, where the official in the global company wished to recover the full amount paid, due to the damage suffered. Al-Awadhi pointed out that the official had agreed in principle with another company to provide the required products and equipment, and accordingly was contacted with the complainant against him, and informed him of the need to commit to return the full amount paid, because of his failure to comply with one of the provisions of the agreement, which indicates the need to deliver the required within the agreed period.
Ensure the potential
Ahmed Al Awadhi, Director of Business Protection Department at the Dubai Economic Department, said that Dubai Economic Department calls on traders to ensure their capabilities and commitment to provide the required products and services according to the standards, specifications, characteristics and time agreed upon in the contract. If they were unable to meet one of these provisions, they should inform the other party before signing and adopting the contract, in order to safeguard the rights of the contracting parties.