JR Kyushu: Excess collection due to fare revision of consumption tax increase or 18:52 on October 4

JR Kyushu accidentally applied a new fare when a passenger who purchased a ticket in advance by the 30th of last month changed the fare and changed the section after 1st of the month when the fare was revised. Announced that it may have passed.

JR Kyushu will revise the fare in line with the increase in the consumption tax rate on the 1st of this month, and passengers who have made advance reservations and purchased tickets for the 1st and later of this month by 30th of last month will get over and adjust the fare. If you were going to apply the price before the revision.

However, according to JR Kyushu, when the passengers using the automatic checkout machines and reserved ticket vending machines in the ticket gates of JR Hakata Station and JR Kokura Station change over and adjust the section, the revised fee Means that you may have applied.

There is such a possibility that customers who use JR Kyushu's Internet reservation service to reserve and purchase tickets in advance and receive tickets after one day, the date information is not recorded. Is to say.

JR Kyushu intends to revise the reservation service program as soon as possible so that it can be settled with the correct amount.

JR Kyushu is conducting a survey and notifying the potential customers by e-mail or pasting paper at the station because the total amount and number of passengers that have been mistakenly taken are still unknown. We are calling for confirmation.

On the other hand, there was no miscollection at automatic payment machines and reserved seat vending machines other than Hakata Station and Kokura Station.

According to the company, for the first time, it was found that the same trouble may have occurred for about one month in April five years ago when the fare was revised to raise the consumption tax rate.

JR Kyushu commented, “I am very sorry for the customers who use the service, I apologize from the bottom of my heart and strive to prevent recurrence.”