INTERVIEW
The online payment solution PayPal, one of the pioneers of digital transactions, said it reached the ten million users in France. "There are 40 million French people buying online, so there is about a quarter of them using PayPal," said Damien Perillat, General Manager of PayPal for Western Europe, who was the guest Emmanuel Duteil's eco, Monday night. "Buying online has really become commonplace, in the everyday life of the French, and what we are trying to do is facilitate this digital transition by providing answers with our payment solution and being also a trusted third party. "
This trust obviously means service, before and after use of the service. "I like to remember that if there is no trust, there is no trade, so we must make these technological proposals with ever more mobility, connected objects." But we must also reassure, say what happens if I do not receive my purchase, if it does not comply with what I ordered, "reminds the leader of PayPal at the microphone of Europe 1." It's all about the proposal of security and protection of buyers, but also of sellers, because it can be risky too, when one is a trader, to sell online. "
"PayPal is also a service of sending money from person to person"
Since arriving on the French market fifteen years ago, the Californian company has diversified its offer, and is no longer just the payment solution found on some e-commerce juggernauts, such as Cdiscount, La Redoute or Rakuten. "We know the PayPal button that will be found on the major e-commerce sites, the leading sites in France, but we are also used by many small and medium-sized companies that will sell on the Internet to develop their number. 'business, by individuals also who will sell via marketplaces', says Damien Perillat at the microphone of Emmanuel Duteil. "PayPal is also a service of sending money from person to person, in France or abroad." Two years ago, PayPal also launched its online kitty service.
In this very profitable sector of commerce and paperless payment, PayPal is obviously not alone. The giant Facebook, himself, intends to launch his own cryptocurrency. But that does not seem to worry about PayPal. "Yes, because we have a common enemy: the bad user experience, cash, check, all these payment experiences that, we think, no longer need to be in this era very digitized, with smartphones, connected objects ... ", says Damien Perillat. "I find that behind all these initiatives is the notion of the democratization of financial services, how we make them more accessible.There is today almost 20% of the world population that is not 'banked' or very little 'bancarisée', so we reflect at PayPal so that our services are more accessible to certain populations in Western countries, but also in the rest of the world. With ten million customers, France is PayPal's fourth largest market, "present in more than 200 markets and territories".