Inappropriate insurance sales New allowance for customer-facing employees September 19, 22:39
Japan Post and Nippon Post decided to provide new allowances to more than 80,000 employees who deal with customers based on the increase in operations.
At Japan Post Life Insurance, many customers find unsuitable sales, such as being unable to get new insurance and becoming uninsured when switching from an old contract to a new contract. We are investigating contracts.
Due to the new business of dealing with customers, the labor union demanded a salary response, but the company decided to provide a new allowance.
In the case of Japan Post, employees who are in charge of responding to inquiries from customers, such as confirming the contents of contracts, are paid 1,000 yen to 1600 yen per day depending on their job title, so employees in charge of sales and sales Approximately 80,000 people are targeted, and it is applied from July.
In the case of Japan Post Insurance, the monthly payment is 10,000 to 32,000 yen depending on the position, etc., and the target is about 2,900 people, which is applicable from August.
Both companies will continue to pay until all contracts have been investigated.
Apart from this, Japan Post has taken temporary measures to supplement the basic salary since the salary of sales representatives has decreased due to the voluntary sale of insurance this month.