The Consumers' Association objects to the decision of the Human Environment and Transport Inspectorate (ILT) not to impose a fine on airline Ryanair. According to the Consumers' Association, Ryanair refuses to compensate passengers for delays and the ILT fails to take action.
It concerns delays and cancellations at Ryanair after the strikes in 2018. Pilots then strike for better working conditions and Ryanair had to cancel several hundred flights. The number of victims would be more than 100,000 and several thousand passengers filed a claim.
The Consumers' Association states that these travelers are entitled to compensation, but according to Ryanair this is not because the strike was outside the control of the company.
The interest group then made the move to the ILT to enforce a fine, but at the end of last week, the Inspectorate ruled that it was up to the civil court to make a decision.
Consumers' Association: 'ILT puts its head in the sand'
"In the past it has sometimes happened that we indicate that an airline has not acted properly, but a judge must rule on it," explains an ILT spokesperson. "We no longer make statements in these matters."
According to the Consumers' Association, the ILT is sticking its head in the sand. "The regulator has a legal duty to test Ryanair's behavior against the European Regulation and to impose sanctions in the event of a violation," says Sandra Molenaar, Director of the Consumer Association.
"The civil court can only judge individual damages, but does not have the powers to enforce and to impose a fine or an order subject to a penalty."