Dubai Economy has re-valued the purchase of a consumer car after it has proved that it has not met the agreed specifications, calling on consumers to ensure that details of the agreements with merchants, shops and commercial agencies are documented in contracts and invoices, not only verbal agreements, to ensure the rights of all parties.

Ahmed Al Zaabi, Director of Consumer Protection in the Commercial Control and Consumer Protection Sector, told Emirates Al Youm that the department received a complaint from a consumer stating that he agreed with a merchant to buy a car with specific specifications, but was surprised when it received that it was contrary to the agreed specifications. , Pointing out that he filed a complaint for not responding to the management of the shop with him.

Za'abi explained that the consumer said in his complaint that he paid the agreed amount to the commercial shop, provided that the car is provided in accordance with the specifications agreed upon between them, pointing out that the agreement was codified and documented in the contract.

He said that the consumer, and when he went to pick up the car, found it does not meet the agreed specifications, he asked the shop to replace the car, or return the amount paid, but the merchant did not cooperate with him.

Al-Za'abi stated that, after reviewing the supporting documents, the complainant and the defendant were contacted. In view of the dealer's failure to provide the vehicle with the agreed specifications, as indicated to the employee through the contract, he was informed of the need to provide the required vehicle.

He added that the dealer reported that the required car is not available at the moment, so contact with the responsible manager and give him a time to return the amount paid to the consumer, and indeed, the employee of the Consumer Complaints Department within the deadline, and was confirmed receipt of the amount and the settlement of the subject of the complaint.

In turn, the consumer stressed that the awareness programs that the Department of Consumer Protection has been keen to publish contributed to increasing awareness of the importance of documenting the details of the agreement, in order to preserve and guarantee the right.