The banks in the UAE have provided all the digital and technical means to protect their clients from any fraud, pointing out that the banks do not compensate the dealers if they are fraud because of the inadvertent leakage of their data, but does not leave them, but tracks the banking operations that were conducted , And communicate with the final party that received the funds.
They explained that the global policy is to compensate banks for fraudulent transactions, whether the bank itself is the reason for this, or when fraudsters penetrate the bank's own systems, a type that did not happen in the UAE. They explained that the main reason for bank fraud was due to the lack of awareness among bankers about the risks of fraud and the new ways that fraudsters use their victims. Dubai police said earlier that the total number of bank fraud complaints in the last three years was 811.
Infusion of data
In detail, banking expert Ahmed Arafat said that banks do not compensate customers if they are exposed to fraud because of the diversion of their data inadvertently.
He added that even if there is insurance paid by the dealers to their bank accounts, this is not related to electronic fraud, pointing out that hackers sometimes get the customer's data when buying goods electronically, but these operations are not confirmed until after the client to A text message containing a number confirming the purchase, at a time when fraudsters can handle this mechanism through several ways to obtain the process confirmation number.
Banking follow-up
In his turn, banking expert Amjad Nasr said that banks in the UAE provided all the digital and technical means to protect their clients from any fraud, stressing that dealing can stop the fraud if it is suspected, through the means provided by banks.
He explained that banks do not leave those who are exposed to fraud because of a mistake committed by the client, but tracks the banking operations that have been conducted, and communicate with the final party that received the funds or allowed the disbursement of funds through them, with the assistance of the company "Visa" and "Master Card" Who specialize in payment by credit card, in an attempt to recover those funds.
Nasr said that banks had already succeeded in recovering the money of some dealers who were exposed to fraud, pointing out that shops that have accepted purchases through credit cards penetrated, for example, did not comply with the procedures to be taken to verify the identity of the cardholder.
Lack of awareness
In the same vein, banking expert Sami al-Awadhi said the main reason for bank fraud was due to the lack of awareness among bankers about the risks of fraud and the new ways that fraudsters use their victims.
He stressed that banks always do their part to protect the client, and always asks him not to disclose his private data, and repeat this in a voice message when contacting the customer service, which asks him not to disclose some data to the customer service officer who speaks to him.
He explained that the main crisis is that fraudsters are always changing their ways to inflict their victims, which is always discovered by banks.
Al-Awadhi said that he recently received a text message on his mobile phone stating that his electronic card had been stopped. He asked him to call a telephone number from a foreign country to update his data. He said this was one method of fraud to obtain the victim's data.
He stressed that banks are only responsible for frauds if they are compromised by hacking the bank's own systems to obtain data, or if fraudsters use ATMs to withdraw funds through special techniques through which they obtain customer data.
Compensation of the client
A bank official at a major state bank, who asked not to be identified, said the global policy is to compensate banks for fraud, if the bank itself is the reason. This happens when fraudsters break through the bank's own systems, That this type of penetration did not happen at all in the UAE.
He added that if the cause of bank fraud itself, the bank does not compensate, since the bank was not a party or cause of this fraud.
5 Requirements
1. Exercise caution by knowing the various types of frauds that can be done online and offline.
2. Ensure the security of personal information, and avoid the client sharing personal information with anonymous contacts, and verify the e-mail of the sender to verify the authenticity of the mail or discovered that it is fake.
3. Change the passwords used on the Internet, and the secret codes of credit cards or debit cards continuously, to avoid the possibility of stealing personal information.
4. Regularly check the accounts to ensure that there are no suspicious transactions. If such transactions are detected, contact the bank immediately.
5. Ensure the security of the Internet where your personal information is stored, which prevents hackers from accessing and accessing personal information.
4 ways to steal data dealers
The Union of UAE Banks has identified four methods or tricks used by fraudsters to steal the data of customers with banks:
Trick prepaid fees
Is a scam used by fraudsters to embezzle money from victims by charging a particular transaction for an opportunity to participate in a private financial transaction, or promise to grant a share of an inheritance fund.
The fraud is performed when the fraudster contacts the victim claiming that he or she is an employee, bank officer, or lawyer associated with an inheritance fund. The client is said to have died and has no surviving relatives. The contact is made by e-mail or other means of communication.
The fraudster presents a 50% share of the inheritance. If the victim agrees, the fraudster presents fraudulent financial documents allegedly issued by the bank. The fraudster then asks the victim to pay a down payment against taxes, legal fees, bank fees and documentation fees, Funds from the victim.
Fraud by check
Check fraud is done by depositing false or manipulated checks to make certain payments, which causes a loss to the bank's customers. This is done in a different way, including check washing. Fraudsters manipulate all or some details of the amount, date, .
Fraudsters also use the "secret ink" pen when they convince the victim to fill in "check" data in a real transaction using a pen that contains secret ink. The written text disappears after a period. The fraudster then writes the money and the name of the beneficiary who wants to pay the check fraudulently.
Fraudsters also write checks that appear to be genuine by copying data from real checks, including signatures. They also steal checks from the victims, then they are deposited with fraud to make payments.
Replacement scam
Fraudsters use the so-called "replacement scam", as fraudsters get a duplicate SIM card from the victim's mobile phone number, falsifying money transfer requests with the victim's bank by forging signatures, or using login credentials.
When the relevant bank contacts the customer to verify the validity of the transfer, the fraudster responds to the call, provides the required details, and the fraudster receives the transaction code sent by the bank and confirms it via electronic channels.
Email scam
An e-mail scam is carried out by sending a message to the victim, impersonating the bank or any other entity from which the customer has made purchases. The fraudster then asks him to re-enter his card or bank account.