Teller Report

Now you can see non-English news...

Follow the Money: 'Collection agency squeezes customers'

2019-07-12T09:51:59.295Z

Debt collection agency the Collection Company is said to have urged creditors to take legal action without clearly informing them of the financial consequences. As a result, the costs were much higher for them than the amount to be collected. This is reported by research platform Follow the Money based on research.


Debt collection agency the Collection Company is said to have urged creditors to take legal action without clearly informing them of the financial consequences. As a result, the costs were much higher for them than the amount to be collected. This is reported by research platform Follow the Money based on research.

This involves at least seventy creditors with small, unpaid invoices. They were held in a costly collection process, where both stopping and continuing would yield a high bill. The customers were not clearly or even incorrectly informed about this. For example, a collection for a rent arrears of three hundred euros for a landlord increased to a bill of 1083 euros.

Customers who complained openly were intimidated by legal means. For example, the Collection Company is conducting a lawsuit against an ex-customer who has posted negative reviews, in which he claims compensation. The woman had an unpaid invoice of 600 euros, already paid 1200 euros to the collection agency and has to pay another 4300 if she withdraws the collection order.

The Collection Company, which also operates as the Collection Center, failed to send the fourteen-day letter to the debtor in several cases. It immediately went ahead to legal proceedings. Only after sending such a legally required letter can a collection agency charge costs to the debtor.

Unheard of, evil and unauthorized

In response to FTM, director of the Dutch Association of Debt Collection Agencies, Connie Maathuis says: "The outlined course of events is unheard of, malicious and extremely unauthorized and we explicitly distance ourselves from such practices. The method does not at all agree with the Incasso Quality mark."

Joost Konings, director of the Collection Company, says he cannot respond to all allegations against FTM because he does not know which files are involved. The employee does not deny that employees conceal all kinds of future costs by telephone. "We always send a written order confirmation in which possible scenarios are worked out and risks are described."

Source: nunl

You may like

News/Politics 2019-09-06T12:02:08.981Z
Business 2019-08-07T17:49:14.757Z

Trends 24h

Latest

© Communities 2019 - Privacy