Teller Report

VR technology will help Katrineholm's social services handle conflicts

3/10/2023, 6:04:26 PM

Now, VR technology and computer-animated avatars will prepare the staff within the social services in Katrineholm for various scenarios that may arise at work. SVT was there when the virtual mother Maja received a home visit from social services, after they received a report of concern about her son.


Watch as Framvik's developer Pepita Canovas Thorsell pretends to be from the social service and knocks on the door at her mother Maja's house.

The computer with the VR technology contains different scenarios.

In addition to home visits, those in Katrineholm will, for example, get to practice meeting frustrated people who are not allowed to meet their case manager.

The exercise involves trying to resolve the situation as conflict-free as possible through conversation. 

- We see great advantages in being able to practice scenarios before going out into the real world and meeting clients.

You also get a pretty good picture of yourself, you get to know yourself in a different way by testing this, says Sara Gibro, head of department at the social service in Katrineholm.

Can replace role playing

Sara Gibro thinks that the training simulator is a good complement to the role-plays that the staff previously had.

- We know that it can usually feel quite uncomfortable and not so realistic, she says.

Violence expert from Gnesta

Violence expert Maria Bauer from Gnesta has developed the training simulator with her company Framvik.  

- Through this technique, you get the opportunity to train in really difficult and dangerous situations.

We believe in preparation and training so that you have the right mindset when it comes down to it, she says.