'E-mail accounts Tele2 easy to hack via customer service'

The e-mail accounts of provider Tele2 are not properly secured, according to a study by RTL Nieuws. With knowledge of the zip code and house number of the victim, scammers can access an e-mail account of a target.


The e-mail accounts of provider Tele2 are not properly secured, according to a study by RTL Nieuws . With knowledge of the zip code and house number of the victim, scammers can access an e-mail account of a target.

By calling Tele2's customer service, pretending to be the owner of the e-mail account and sharing the personal information, RTL Nieuws gained access to the victim's inbox.

For this RTL Nieuws only had to enter the home address and date of birth: information that many people can find online. The Tele2 employee stated in the conversation that "it is not allowed", but then changed the password.

Almost 300,000 e-mail accounts are vulnerable

Tele2 has informed RTL News that an internal investigation has been started and that immediate measures have been taken. For example, passwords can no longer be changed by telephone.

Tele2 manages nearly 300,000 e-mail accounts. This also includes addresses that end with @ zonnet.nl and @ versatel.nl.

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REF: https://www.nu.nl/internet/5755209/e-mailaccounts-tele2-makkelijk-te-hacken-via-klantenservice.html