China News Service, September 27. According to the website of the National Development and Reform Commission, the National Development and Reform Commission and the National Energy Administration recently issued opinions on comprehensively improving the service level of "access to electricity" and continuously optimizing the electricity business environment (hereinafter referred to as the opinions). , Before the end of 2020, reduce the telegraph installation pressure of residential users and low-voltage non-resident users who implement the "three zero" service to two links, and reduce the telegraph installation pressure of low-voltage non-resident users who have not implemented the "three zero" service to 3 links.
Realize online processing of telegraph installation business nationwide.
Opinion requests to reduce the time and frequency of power outages.
All power supply companies must further improve the reliability of power supply and provide market players with better power supply guarantees, and must not use various names to illegally switch off the power to the companies.
Provincial-level energy (electricity) authorities should take the lead in establishing and improving relevant working mechanisms, increase the investigation and punishment of illegal operations, brutal construction, and illegal electricity use, and reduce the time and frequency of power outages caused by illegal construction.
Data map: electric workers rush to repair power supply.
Photo by Mao Qiang
Opinions put forward the comprehensive promotion of low-voltage small and micro-enterprises’ telegraph installation of “zero door-to-door, zero approval, zero investment” (hereinafter referred to as “three zero”) services, and high-voltage users’ telegraph installation “saving labor, time and money” (hereinafter referred to as "Three provinces") service and other typical experience practices, give full play to local and corporate enthusiasm, initiative and creativity, encourage and support various regions and departments to pioneer and innovate, and continuously introduce new measures and new models to optimize the electricity business environment.
The opinion puts forward that by the end of 2022, residents and low-voltage small and micro enterprises will be equipped with the “three zeros” service for telegrams and the “three-province” service for high-voltage users, and the business environment for electricity consumption will continue to be optimized and “obtain power” The overall service level has reached a new level.
The opinions require that by the end of 2020, the telegraph installation of residential users and low-voltage non-residential users who implement the "three zeros" service will be reduced to two links, and the telegraph installation of low-voltage non-resident users who have not implemented the "three zeros" service will be installed. Reduce to 3 links.
Realize online processing of telegraph installation business nationwide.
Opinions require that by the end of 2022, the average annual power outage time for users in central areas, urban areas, towns, and rural areas of municipalities, cities under separate planning, and provincial capitals shall be reduced to 1, 2, 5, and 11 hours, respectively. Or annual average reduction of more than 8% year-on-year; reducing the average annual power outage time for users in central areas, urban areas, towns, and rural areas of other prefecture-level administrative regions to 2, 5, 9, 15 hours or less, or annual Both are compressed by more than 8% year-on-year.
Opinions are put forward to optimize online telegram installation services.
All power supply companies should continue to optimize the online service functions of the telegraph installation, implement the electronic contract for the supply and use of low-voltage users, promote the appointment of customer managers for high-voltage users, and provide users with telegraph installation, inquiry, and payment services. .
Encourage regions with conditions to fully promote the use of telegraphic equipment to complete the entire process of online processing, to achieve "business online application, information online circulation, progress online query, and service online evaluation" to enhance users' experience in handling electricity.
Users have the right to independently choose the online and offline channels for telegram installation, and power supply companies shall not restrict them.
Opinion requests to reduce the time and frequency of power outages.
All power supply companies must further improve the reliability of power supply and provide market players with better power supply guarantees, and must not use various names to illegally switch off the power to the companies.
It is necessary to strengthen planned maintenance management, formulate power outage plans scientifically and rationally, promote non-power outage operation technology, and reduce the time and frequency of planned power outages.
It is necessary to strengthen equipment inspection and operation and maintenance management, carry out the whole-process monitoring of the distribution network operating conditions and intelligent fault judgment, accurately locate the fault point, fully implement the grid repair mode, improve the efficiency of power grid fault repair, and reduce the time and frequency of failures.
Information such as power outage plans, power outages, emergency repair progress, and power delivery arrangements must be actively pushed to users through instant messaging software (WeChat, etc.), SMS, mobile clients and other channels.
Provincial-level energy (electricity) authorities should take the lead in establishing and improving relevant working mechanisms, increase the investigation and punishment of illegal operations, brutal construction, and illegal electricity use, and reduce the time and frequency of power outages caused by illegal construction.
Opinions are required to improve the transparency of information disclosure by using telegrams.
All power supply companies shall standardize the telegraphic installation service, formulate the telegraphic installation work process, processing time limit, processing links, application materials and other service standards and the list of charging items, optimize and adjust in time and disclose to the public; and publish the distribution of electricity in the region in time Network access capability and capacity are limited.
At the same time, when each provincial-level price authority formulates or adjusts policy documents concerning the price of electricity for end users, it is announced to the public one month in advance to increase the transparency of electricity charges.