The Abu Dhabi Retirement Fund, in cooperation with the Emirates Association for the Deaf, held an awareness workshop in “Sign Language” on the retirement system and law in the Emirate of Abu Dhabi, with the participation of a large number of employees and interested people in the category of people of determination in various governmental and private agencies.

The workshop, which was organized "remotely", comes within the framework of the Fund’s keenness to implement the directions of good leadership to support and empower people of determination at all levels, by providing all facilities and providing appropriate services and developing a mechanism for communicating with them, as well as enhancing awareness of the retirement system and law in the Emirate of Abu Dhabi between Various categories.  

The workshop - presented by Fatima Al Shariqi, Director of Corporate Communications at the Abu Dhabi Retirement Fund - focused on three main themes, including "the importance of pension systems, the role of the fund, the rights and obligations of the insured, and finally the most important services that the fund provides to customers."

Al-Shariqi gave a full explanation of the importance of the pension system, and the most important benefits and benefits it provides to citizens in Abu Dhabi. She also discussed the role of the fund with an introductory profile on it, in addition to a detailed explanation of all the rights and duties of insured persons registered with the fund.

During the awareness workshop, Al-Shariqi touched on the "journey of the customer" that the citizen goes through since his registration with the Fund as an insured, until his arrival to the retirement pension entitlement. She also explained the most important services and events provided by the Fund, especially to those of determination.

Al-Shariqi indicated that the Fund is keen to provide support to people of determination in the various services it provides through partnerships with the relevant authorities, in addition to the services it provides directly, which were recently added, including adding global technical features to its website, which helps some groups of people of determination to deal with The site is easy and easy, in addition to the periodic awareness workshops that are held to facilitate communication with that distinguished group of customers.

Al-Shariqi said: “The Abu Dhabi Retirement Fund is keen to support communication with the people of determination in society, through meaningful community partnerships with various governmental and private sectors, and civil societies working in that sector in order to complete the series of services provided by the Fund to this group of insured persons, as well as raising awareness Community-based pension system. "

She emphasized that the Fund places customer service in all their categories at the forefront of the strategic priorities that it seeks to achieve by continuing to enhance the efficiency of services and the channels of their delivery and quality, and listening to customer feedback to identify their needs and work to meet them according to the highest international standards.

For his part, Musabeh Al Neyadi, President of the Emirates Association for the Deaf, stressed the importance of holding such workshops in the sign language for its importance in educating the deaf and hard of hearing category of the retirement system and law in the Emirate of Abu Dhabi, including employees of the Emirates Association for the Deaf, appreciating and appreciating cooperation with the Abu Dhabi Retirement Fund.

Al-Neyadi pointed out the necessity of repeating this type of awareness workshop because it has a positive impact in developing and enhancing awareness about the pension system among different groups of society.

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