According to Region Uppsala, the employees instead started arguing with the alarm operator, which resulted in a delay in the patient's care. The person then returned to the ambulance station to discuss the matter with his boss.

The employee was given a warning and is at risk of being terminated if further negligence occurs.

Poor working environment

In the warning, Region Uppsala writes "This action violates our alarm routines and jeopardizes patient safety". It also appears that the employee's way of arguing with the alarm operator contributed to a poor working environment.