China News Service, July 5 (Xinhua Times) reported that the Greek consumer watchdog recently released a report saying that affected by the new crown epidemic, Greek consumers’ shopping habits have changed and they are more inclined to shop online . In addition, in the first four months of 2020, the number of complaints about e-commerce grew rapidly.
According to reports, Lefteris Zagoritis, the head of the consumer watchdog, said: "Of all the complaints we receive, cases involving online shopping accounted for 12%, especially in the first four months of this year, The number of complaints about e-commerce is growing rapidly."
Zagritis also said, "Because the epidemic has changed the shopping habits of consumers, it is expected that the number of complaints about e-commerce will still show an upward trend for a long period of time in the future."
Judging from the reasons for consumer complaints, the fraudulent behavior of merchants not delivering goods after payment accounts for a large part.
In addition, from the perspective of overall consumer complaints, the Consumer Complaints Commissioner received 11,343 complaints in 2019, an increase of 13.2% from 10017 in 2018. This is the seventh consecutive year that consumer complaints have grown. (Cai Ling)