The Roads and Transport Authority announced that the automated spokesperson “Mahboob” had completed 135 thousand and 128 conversations since the beginning of the repercussions of the “Corona” pandemic in the past March and April, compared to 45 thousand and 754 conversations during the last January and February, with an increase of 195%. 610%.
The official in the authority’s smart services department, Ahmed Mahboub, said that the automated spokesperson “Mahboub” proved very effective in answering the customers ’inquiries and completing the transactions, such as renewing the driver’s license or renewing the ownership of the vehicle without the need for personal attendance at a rate of 195% during the Corona pandemic. »What contributed to meeting the needs with the repercussions of the crisis and the social separation it requires, and in line with the precautionary measures.
He added that the increase in the rate of procedural transactions by about 610% during the past two months of March and April, reflects the great response on the part of dealers with this channel, which has effectively responded to their needs and requirements, explaining that the "well-liked" automatic speaker includes 145 procedural, information and interactive services, where he is considered the largest automatic speaker The founders of the region in the field of roads and transportation, and that it is available in both Arabic and English on the Authority’s website www.rta.ae, “WhatsApp” and the application of the Roads and Transport Authority (RTA Dubai), where it has received a great demand from customers, and that the system is able to meet the needs and inquiries of customers About most of the authority’s services, in addition to implementing a number of them without human intervention, which reduces the number of live chats received for the unified call center.