The General Directorate of Residency and Foreigners Affairs in Dubai reported that it has implemented several procedures and precautionary measures to facilitate the traders ’trip and ensure their safety, with the return of the employees to their work, and the director of the Amer Command for the happiness of the traders, Major Salem bin Ali, called on senior citizens, and residents not to visit service centers in order to preserve For their health and safety, as services will be provided to them in their homes, after contacting the department's call center on the number 8005111.
Ben Ali, speaking through an intervention for the "live broadcasting" program today to talk about the precautionary measures and the preparations taken by "establishing Dubai" in the airports and commanding centers after returning to work, that many auditors go to the "Happiness of Dealers" centers to inquire, while they can inquire about The center of the call center, even through the communication channels of the administration without personal attendance, stressing that the administration avoids crowding the auditors for their safety.
He pointed out that the precautionary measures include measuring the temperature of the dealers, with a commitment to apply physical divergence, and commitment to the precautionary and preventive measures issued by the Ministry of Health and Community Protection and the Health Authority in Dubai, and the temperature of the employees is measured either at the commanding centers, or the administration before entering Make sure to wear face masks and gloves.
Ben Ali directed the dealers not to rush to request the completion of transactions, as some transactions require procedures, whereby the customer’s journey begins from the command centers or through the electronic channels to establish Dubai and the administration’s social media channels, pointing out that the service delivery centers are from eight in the morning until eight in the evening. The «Amer» centers operate in the commercial centers from eight in the morning until ten in the evening.
He stressed that the department monitors all customer feedback and takes the necessary actions immediately, as well as all inquiries received through the call center or through the administration's communication channels.
He pointed out that the administration is fully prepared after the return of the movement of travel through Dubai airports, as the Dubai residence staff began to gradually return to their workplace and the front row employees are ready to receive the dealers and travelers.