The Dubai Government's Human Resources Department has defined precautionary measures and measures that must be adhered to during the return of employees to work, starting next Sunday, to ensure the safety of employees and customers.
The department issued a "return to work protocol" that includes precautionary procedures and guidelines that must be adhered to, with the beginning of the return of employees of Dubai government departments and institutions scheduled for next Sunday, with the aim of achieving psychological stability and improving the sense of safety for employees returning to work.
The protocol included guidelines that must be adhered to before going to work, concerning mental health that must be demonstrated by the employee during this stage, most notably complete confidence in government departments ’procedures and preparing them for workplaces for safe reception of employees, raising self-awareness by turning negative thoughts into positive ideas to reduce stress and anxiety To adopt reliable sources of information and avoid rumors, follow the instructions issued by the competent authority, sleep for sufficient hours, and practice sporting activities.
According to the protocol, every department must alert employees to adhere to the use of personal protective equipment "face mask, hand sanitizer", and commitment to stay home when feeling any of the symptoms of the virus "fever, cough, shortness of breath, body pain, headache", and disclosure On contact with any of the confirmed cases of coronavirus infection and providing the relevant medical documents, washing hands with soap and water for a period of no less than 20 seconds, as well as covering the mouth and nose with a handkerchief or bending the elbow when coughing, sneezing, and ensuring social distance by leaving a distance of no less than About two meters between people, wearing a muzzle before leaving the house and avoiding handshaking while greeting others, inform the line official and the HR team if you have any symptoms of infection with the virus.
2 - A communication channel, a phone number for employees, must be identified to report symptoms of the virus on the employee, visit the doctor and get the necessary ivory and not go to work until after obtaining a work permit, and the department should work to increase awareness by using electronic channels to spread awareness and support Psychological information, updating information about the mechanism of work and government directives, organizing training sessions to raise the level of employee awareness about the required precautionary measures and applying them in a proper manner, conducting a survey to determine the opinions and proposals of employees about the applied measures, and following up on decisions and circulars issued by the competent authorities on dealing with Any developments regarding the pandemic.
The employees must complete and submit any required questionnaires or attend training sessions and read the materials read about toxic measures upon request, and follow the instructions issued by the competent authorities or any measures issued by the employer.
The protocol outlined measures that must be adhered to during the transition to and from work, including providing all precautions and personal protective measures in the car for any emergency on the road that helps to feel safe and not anxious on the way to work, maintaining calm when driving and avoiding tension, and listening to radio channels that contribute It relieves stress for you personally and provides you with calmness while driving. This is also true when you leave work and go home.
The department demanded to achieve spacing on the basis of space and time, and encourage the use of private transportation, reduce the capacity of seats in the vehicles belonging to the department to ensure the application of social spacing, and provide sterilization tools and face masks for the drivers of the department's vehicles and sterilize the vehicles after each trip, and check the staff temperature before boarding To the vehicle on the round trip to work and ensure that it is less than 37.5 degrees, as well as scheduling attendance and departure times to reduce congestion when entering using flexible hours, and provide separate entry and exit points to maintain the spacing between employees if possible.
Dubai government employees must use face masks which are mandatory and must be worn always, and follow the rules of social separation during travel and while awaiting the independence of the trip, and in the case of moving by personal car or sharing vehicles with others must follow the instructions issued by the competent authorities, and it is advised to leave windows open in vehicles At least for a period of 15 minutes, and the employees must also monitor the symptoms as they arise and inform the direct supervisor or the representative of the human resources department in the government agency.
Each department is obligated to implement the "flexible working" policy for all employees to avoid peak hours upon entry and exit and to ensure non-crowding, the continuous sterilization of vehicles and the provision of sterilization groups and personal protective equipment, and to leave a distance of two meters between individuals who line up to leave to ensure the application of social spacing, and adhere to hygiene guidelines This enhances mental health and increases a person's confidence in dealing with society in light of the outbreak of the emerging Corona Virus pandemic, and respect for the feelings of others who have been infected with the disease. They need our sympathy and understanding and do not hold them responsible for their infection, and do not express panic or spread rumors, which negatively affects the work environment.
The protocol stipulated the necessity of providing separate entry and exit points to maintain the spacing between employees if possible, preventing the entry of visitors or contractors who do not have permits and non-employees except after obtaining an entry permit and conducting a heat examination and making sure that he was not infected or infected with one of those who had contact with him with the virus, and reduce energy Absorption of elevators using the ground signs inside and outside the elevator to ensure social divergence, and specifying a central point in the workplace to receive from delivery services companies by means of sterilization methods and not to allow employees of the delivery company to enter the offices, and to reduce the reception of visitors from outside the entity as possible and preferably to attend at specific times In advance to ensure adherence to the rules of social divergence, and to organize reception of customers in service centers while ensuring the application of social divergence.
Government departments are also obliged to clean all public places in the workplace including entrances routinely, clean the toilets after each use and at a minimum at least once every hour, and allow the use of the cafeteria and dining room by employees to eat food and drinks while ensuring the application of social spacing, Ensure frequent cleaning of areas with dense surfaces such as “lounges, public tables, cafeterias, toilets, elevators, stairs”, draw clear boundaries for surfaces frequently touched by employees to increase awareness of them, apply social separation guidelines and leave two meters in all places Preparing coffee and avoiding queues. It is not allowed to use water dispensers. Water bottles, cups and utensils that are used only once should be provided to employees, providing cleaning supplies and hand sanitizers for cleaners and support groups, and installing hand sanitizers in prominent places and easy to reach throughout The building and in the meeting and closed halls, as well as applying the clean office policy to support health and general safety of offices through cleaning and sterilization to After each working day, keep the prayer rooms closed until further notice.
According to the protocol, the employees must also not use the devices and tools of work for other employees, and hand sanitizers placed in the elevator must be used after touching the buttons, and the hand sanitizer must be used after using common devices such as printers and the like, to ensure that disposal of facial masks used in the boxes designated for this purpose .
The department obligated the Dubai government departments to provide backup cams for employees and support groups, and provide daily cams for employees dealing with clients directly, and to ensure that protective clothing and personal protective equipment are not shared between employees or visitors, as well as arranging the position of sitting inside offices so that employees are not allowed to sit in front of each other Directly without leaving a distance of two meters, for offices designed with opposite sitting positions and without a barrier and offices with open spaces, gatherings or events are not allowed, continue to hold meetings remotely using modern technologies, rearrange seats in waiting rooms and customer service centers to ensure the application of social spacing And it is advised to organize lunch hours for each department, section with the aim of distributing the number of people frequenting the cafeteria at the same time, and setting barriers on dining tables if possible, while maintaining the rules of social spacing in the cafeteria and places to eat, and to prevent buffets and replace them with ready meals.
According to the protocol issued by the Dubai Government’s Human Resources Department, the first stage of return to work recommends that each agency divides employees into two shifts, for example: the first team works in the office for one week and the second team works in the office during the next week, and it is advised to use flexible working hours In attendance and leave to ensure the application of social divergence, as well as to ensure the application of the approved controls to provide valet parking service for employees, customers and visitors during this period.
Communication
The department called on Dubai government departments and institutions to designate one contact point that employees can communicate with in the event of an injury or report suspicious cases. And publish it internally to all employees, make sure to use educational means such as posters at entry points as part of a wider information and learning campaign, make sure to update the contact information of all employees, educate employees, customers and visitors of all restrictions imposed and announce them in visible areas in the workplace, and publish Updated list of questions and answers issued by the competent authorities in the country and circulated to employees.
The department stressed the necessity of the employees in the contact point specified by the employer to report cases of injury or suspects, and to read and adhere to all published instructions and posters.
The department demanded that all sick and suspected cases of employees be granted sick leave with pay according to the medical report, and the provision of an isolation room for the suspected cases of employees, and the transfer of any employee to the isolation room in the event of any symptoms, until the medical staff arrived, and it is also recommended to provide an additional isolation room Other than that assigned to employees of injured or suspected dealers and visitors and transferring them to them until the medical staff arrives, the designated contact point will contact the Dubai Health Authority hotline at 800342 to report any infected or suspected cases of the virus.
The employees are obligated to inform the contact point specified by the employer in the event of infection with him or any of his contacts with the virus, and to report cases of injury or suspected cases, whether from employees, dealers or visitors.
According to the protocol, strict travel policies are applied, which include an unnecessary travel ban, following the approved procedures issued by the competent authorities for those coming from abroad, and the disclosure of contacts with whom the employee resides in the event of their return from abroad, and employees must report all travel trips That they do or want to do.
The department urged the need for government departments to encourage and spread the spirit of pride and pride of the employee returning to his work for his contribution to the continuity of work for his department and the government of Dubai, and to listen to the opinions and needs of employees returning to work, and it is advised to provide a help line for psychological counseling to provide the necessary support to injured employees or who are locked in their homes, And enhance the sense of security through the officials communicate with employees permanently.