Thomas Johansson at SOS Alarm's press brief emphasizes that alarm calls from children are taken just as seriously as calls from adults:

- Unfortunately, we have no statistics on how many children call in. In health care cases, you usually take a social security number on the person in need, but not on the caller, he notes.

In many ways, children are good contributors and easy to communicate with, Thomas Johansson says:

- They often keep calm and focus on the conversation with the SOS operator even though the situation around it is often stressful and serious.

When talking to a child who is upset, it is often good to praise and say that the child is good, he emphasizes:

- Children, just like adults, sometimes need to calm down when they call. Then it can be about giving them a job, talking and asking concrete, tangible questions.

Three tips

SOS Alarm has three tips that you usually give parents about how to teach their children to call 112:

- Show your child where you usually have your mobile phone.

- Show how to dial 112 without unlocking the phone.

- Talk to your child about what information the alarm operator needs, such as name and address.