In particular, the department’s employees will provide tourists with detailed advice and help in preparing claims and claims in case of violation of consumer rights.

Rospotrebnadzor emphasized that the report of the Federal Tourism Agency about unfavorable conditions for life and health in the country of travel is the basis for termination of the contract and the return of funds.

“Upon termination of the agreement on the sale of a tourist product before the start of the trip,“ the tourist and (or) another customer will be returned a sum equal to the total price of the tourist product, and after the start of the trip - a part of it in the amount proportional to the cost of the services not rendered to the tourist, ”specified in department.

Earlier, Rostourism recommended that Russians refrain from traveling to China, and tour operators - suspend the sale of tours to China.

The Association of Russian Tour Operators (ATOR) reported that there are currently about 6-7 thousand Russian tourists in China.

According to the latest data, the number of patients with coronavirus 2019-nCoV in China has increased to 1287 people. 41 people have died.