The Roads and Transport Authority launched a number of services and improvements to its smart applications, with the aim of developing the customer experience by simplifying procedures and providing the best services in the simplest way and without the need to visit the customer happiness centers to save time and effort, as the total number of transactions completed through smart applications reached about 485 thousand and 429 transactions In the year 2019.
The authority clarified that the development and improvement of the experience of customers on smart applications in recent periods contributed effectively to achieving a major achievement, which is the Authority’s victory in second place at a rate of 89.3% within the indicators of the results of the happiness of the customers implemented by the Executive Council at the level of the Dubai government, noting that on the other hand 25 Among the new services and improvements to the smart body applications represented
With "RTA Dubai", "Dubai Drive", "Business Sector" and "Suhail" to enrich the customer experience and improve the quality of the current services provided on digital channels, which are of great importance to customers, including locating nearby public transportation at the moment And link the authority’s news available on social media with the “Suhail” application, in addition to making improvements to the digital version of the driver’s license, vehicle registration cards, distinct number plate certificates, Salik services, parking, vehicle and drivers licensing, and inquiries about traffic violations and paying them in an easy way And am NA, and many other smart services,
She added that the goal of providing smart and electronic services through the Authority's website and its smart applications is to simplify the completion of services and transactions through these digital channels and make them accessible without the need to contact or review customer happiness centers, and achieve the goals of the Authority's strategic plan 2019-2023 to achieve leadership In the happiness of dealers and digital transformation.