Com Hem and Telia have not yet reached an agreement. For the approximately 1.6 million households that are customers of Com Hem, this means that the shutdown of TV4 and its sister channels will continue until further notice.

"Unfortunately, Telia and TV4 continue to show no will to negotiate on this, which led to the meeting being concluded without concrete progress," Com Hem writes in a press release on Thursday afternoon. TV4 Group CEO Casten Almqvist agreed on Thursday evening with SR Ekot that TV4 now wants to offer several players the opportunity to compete for streaming rights.

Sports customers get al-Jazeera

The telecom advisors, who help people who wonder if they are entitled to compensation when one or more channels change in the supply, have received many complaints from customers who are dissatisfied with the compensation for the closed channels. Usually they have around 30 cases a day, which has now almost doubled.

- Some say, for example, that they have a sports package, but have been compensated with al-Jazeera. They do not cheer directly on happiness, says Camilla Brogren, communications manager at the Telecom Advisers.

However, the telecom advisers are currently unable to comment on whether the compensation offered by Com Hem is reasonable or not.

"It's hard to say, because it depends on the customers' own agreements," says Camilla Brogren.

In a few cases, customers may be entitled to cancel the agreements, or be entitled to a price reduction. But most people simply have to wait out the situation, despite their dissatisfaction.

- I think you have to have some ice in the stomach and wait and see how the negotiations go, says Camilla Brogren.

Hard to make everyone happy

At Com Hem and Tele2 you mean that it is difficult to make everyone happy. All affected customers have been informed of what kind of compensation they are entitled to. Upgraded packages and extended surf were some of the things on offer.

- If someone has a special interest and wants to follow a specific channel, there may not be a clock substitute and in that case we really regret it. We have tried to find solutions that meet as many different needs as possible, says Joel Ibson, communications manager at Tele2.