Sami Gargash, CEO of the Mohammed bin Rashid Housing Establishment, called on citizens with housing applications, complaints, suggestions and observations to submit them through the official channels of the Foundation, or through the official media of newspapers and live broadcasting, and not through social media accounts, This creates confusion and confusion in society.
Gargash told Emirates Today: “We have noticed that some citizens are resorting to social media account holders to create a housing problem. This is an incorrect approach,” he said. “The channels through which a citizen can submit his observations, suggestions and complaints through a system of complaints and suggestions are adopted. From the Executive Council of the Emirate of Dubai, in addition to the Mohammed bin Rashid Smart Council, as well as media bodies that receive complaints from citizens as part of their duties, as well as official media such as newspapers and live broadcasting. He stressed that resorting to account holders of «Social Media», as a reference to receive comments, requests and complaints of dealers, confusion and confusion in the community, because the account holder transmits the problem unilaterally without hearing the response of the concerned party, and often speaks incorrect words , Without evidence.
He continued: «The publication of an account on« Social Media », a few days ago, a housing problem at his expense, which presents a case of a citizen requesting an exception to the conditions of housing treatment, despite the presence of the account holder outside the state, but the matter amounted to cynicism on government institutions , Which I found to serve members of the community, so I urge customers to follow the official channels to view their observations, especially that the complaint contained in the said account, turned out after being transferred to the competent section, that it was dealt with and responded to ».
He pointed out that «any human action is prone to something wrong, but our role to address this error and default through official channels, not through (Social Media)», stressing that the Mohammed bin Rashid Housing Foundation received many observations directly through official channels, And managed to address them.
According to Gargash, the board of directors of Mohammed bin Rashid Housing Establishment has the right to exempt housing applications from certain conditions, explaining that housing applications are different from each other, depending on the area of buildings, the number of families and heirs, the number of wives of the deceased, and the existence of satisfactory conditions in families. Any person who is committed to repaying the loan can suddenly be exposed to one of these circumstances, give birth to a child in a satisfactory condition, and the home in which the family resides is dangerous or has no role in receiving a grant. Or a housing loan, so the whole law provides for exceptions.
He pointed out that there are cases where there are exceptions to the institution, including the presence of children of parents in the family, and the head of a family with two children, one is diabetic, and the other is the owners of the parents, and this costs the family additional expenses to provide a room for the sick child or the use of equipment The Foundation considers such cases and visits them in the field, and then submits them to the Executive Committee, which is entrusted with further study on requests for exemption and decision-making, which consists of four members of the Board of Directors, headed by one of them. , Including pain The decisions of this committee shall be unanimous, not by majority, and all decisions of the executive committee shall be approved by the board of directors of the institution before they come into force.
He explained that the exceptions are in the "grants" and "loans", and some cases have shifted from the category of loans to the category of grants.
Exception request procedures
Sami Gargash, Executive Director of the Mohammed bin Rashid Housing Establishment, stated that the applicant is applying for the exception through the Customer Service or through the Humanitarian Status Presentation Form in the Office of the Executive Director. Directed by transfer, as well as through the system of complaints, stressing that the time to study the application takes from two weeks to a month at the latest, depending on each case, and the number of applications, as each case requires study field visits to the homes of the applicants, and the preparation of technical and social reports to the Director Executive of the enterprise, then Li Executive Committee to take the appropriate decision.