What is the new common sense “scoring”? September 3, 19:18

When you buy things online, when you book a hotel on a travel site, when you look for a restaurant, do you check the reviews and reviews of products and services online?

In fact, even at the part-time job site, the “score” = evaluation and word-of-mouth of the workplace is checked before work, and the workplace that suits me is selected ... That kind of behavior is becoming commonplace.

The environment surrounding part-time jobs, where “byte terrorism” in which employees post inappropriate videos is also a problem. I tried to find out what was happening right now. (Economics department reporter Kei Nakazawa)

What is imadoki part-time job?

“Choose a part-time job based on evaluations and word of mouth.” When I heard that I was a college student, something I couldn't think of just a decade ago is now becoming commonplace, and I headed to Otoya, a set-up chain in Nakano-ku, Tokyo.

When I visited the store, there was a woman with a badge that says “Supporting Staff” on her chest. Satomi Tomita, a second year university student living in Saitama Prefecture. Mr. Tomita was in a part-time job on the same day in the style of a “single shot”.

Unlike conventional part-time jobs such as submitting resumes, interviewing, working three times a week, etc., “single-part-time work” makes good use of free time, such as between college classes, and likes each time It is a style of working in the workplace. As labor shortages become serious, there are an increasing number of restaurants where you can work in this style at restaurants.

Mr. Tomita is using this single-time byte matching app "Timey" to select part-time jobs.

In the app, companies that offer jobs are looking for part-time jobs such as “Tissue distribution from 17:00 to 19:00 tomorrow”.

For those who want to work, in addition to the date / time and location, companies who have worked part-time in the past will be able to apply for reviews and reviews. There is no interview. If the needs of both the company and the people who want to work meet, it is “matching”.

When I asked Mr. Tomita what to focus on when choosing a part-time job, I got this answer.

“In the app, I don't choose places where the reputation of people who have worked in the past is low. Even if the evaluation is high, if you find a comment such as“ The other clerk ’s response was bad, ”I wo n’t apply there.”

Well, it seems to be checking the evaluation and reviews quite severely.

Bite evaluates the workplace

Mr. Tomita finished the part-time job on this day. I immediately took out the smartphone and opened the app. This is the time for Tomita to enter the workplace evaluation that Tomita used as a reference.

If you are satisfied with each of the three items, ▽ Do you want to work again? ▽ Work content ▽ Was the working time was the same as the recruitment content? This “Like” acquisition rate is reflected in the evaluation of the workplace.

Mr. Tomita, how was your workplace today?

“Employees also gave us a detailed explanation of the work in advance, and it was easy to work even if they suddenly entered” (Mr. Tomita)

I see, I was generally satisfied. Otoya who made this interview OK will be relieved.

Scoring changes the byte

This app “Taimei” appeared just a year ago. This system is also called “scoring” because part-time employees evaluate the workplace, that is, give it a score.

According to the company that operates, about 1000 companies, such as major convenience stores and major restaurants, have introduced this system. It has spread to companies in Osaka, Kyoto and Fukuoka, mainly in Tokyo.

So far, there are companies that have asked their part-time job to be different from the recruitment content, or that regular employees have a poor response to part-time employees, etc., and the evaluation = score has declined, so applications have not come. .

In this system, where the working environment is severely evaluated by part-time employees, if it is recognized as a “black company”, it becomes a life and death problem.

Byte terror deterrence?

What is the purpose of the company to introduce the application even in such a severe environment? I spoke with Mr. Eiichi Iwakuma, a spokesperson for Otoya.

One of the purposes is "elimination of labor shortage". Many restaurants are short-handed and work with limited personnel, but there are many cases where employees suddenly run out of people due to physical condition.

In that case, employees will fill in the hole and overtime will increase. In such a case, if you can ask for a few hours to fill in, you can eliminate the shortage of manpower.

For this reason, it is said that a single byte matching app is indispensable. In fact, the overtime hours of employees has been reduced by approximately 20 hours per month.

Another major purpose is “deterrence of byte terrorism”. In fact, with this matching app, companies also evaluate part-time employees.

This assessment builds up and companies can see how individuals have worked before hiring. If you are late for work or have a bad attitude, your rating will drop. In addition, if you “do-can” your job, you may not even be able to apply afterwards.

As a company, it is possible to gather highly rated workers because they know how they work before hiring. This leads to “deterrence of byte terrorism”.

Speaking of byte terrorism, Otoya was a big problem in February because an inappropriate video showing the masked employee taking off his pants in the store was flirting.

In response, the company closed all stores nationwide and conducted training to prevent recurrence. In addition to the cost of the training, there was also a decrease in sales due to the general holiday, so the impact amounted to approximately 100 million yen.

Mr. Iwakuma, a spokesperson in charge, said, “By evaluating each other, there is a good sense of tension in the workplace. By collecting workers who work hard, we would like to lead to the suppression of byte terrorism.” It is.

Is a severe time coming?

Part-time employees seeking a comfortable workplace and companies seeking good workers. If you can score well by scoring each other, dissatisfaction with both may be reduced, and movements like “byte terrorism” may be suppressed.

Nonetheless, companies with high evaluations are more likely to gather, and workers with high evaluations are more likely to work. This means that companies with low evaluations and workers with low evaluations have more trouble.

The environment surrounding part-time jobs will change drastically with "scoring" where each other's evaluation is indicated by numbers. It was interview that felt such a thing.

Kei Nakazawa, economic reporter

After joining Fukushima and Fukuoka offices in 2011, he is now in charge of distribution and food industries.