HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, said that the UAE's advanced work models in the government sector represent a global experience and a model for improving the quality of life and happiness of societies.
The directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, are based on enhancing the experiences of the customers and achieving the people's comfort by providing efficient and efficient services at a level of five stars and more.
HH Sheikh Mohammed praised the efforts of the Sheikh Zayed Housing Program staff and the staff of the Center of the Program's customers in Dubai. He called on His Highness to intensify his efforts to achieve more achievements and improve the quality of services, which will positively affect the quality of life of the community members.
This was followed by the unveiling of the "Five Stars" panel, which was received by HH Sheikh Zayed Center for Housing in Dubai, which was awarded to the Minister of Infrastructure Development, Sheikh Zayed Housing Program Dr. Abdullah bin Mohammed Belhaif Al Nuaimi, Minister of State for Health and Quality of Life Oud Bint Khalfan Al Roumi, Secretary General of Dubai Executive Council Abdullah Al Basti and Director General of Sheikh Zayed Housing Program Eng. The center's center of excellence is the head of the Sheikh Zayed Housing Program in Dubai. It offers three service platforms that serve as a convenience store, an interactive smart service that facilitates the self-treatment of the client, as well as offices for supervisors. Program staff and a self-development area. The center provides parking services, parking lots for the owners and senior citizens.
The service channels provided by the center include a direct service channel for customers who come to the center, the website and the application for smart phones.
The services provided by the Center include the submission of a new housing support application, the request for residential support, the issuance of a certificate to the interested parties, the cancellation of the housing support request, the opening of the file for the benefit of the residential support application and the submission of applications for the implementation of the projects.
It is worth mentioning that the center of the customers at the main center of the Sheikh Zayed Housing Program in Dubai received 10,000 traders during this year, 55% less than the number of customers who visited the center during the same period of 2017. Reducing the percentage of reviewers as the Center achieved an average of 81% in positive levels in the work environment and functional happiness.
The UAE is the first country in the world to adopt a star rating system to redefine an innovative concept and an integrated framework of standards in delivering government services to elevate its efficiency to the best of international standards, to match that applied in hotels, banks and airlines to achieve exceptional customer experience. Through all channels of service delivery, as part of the Government's quest to achieve the best possible model for the Smart Government, in line with the objectives of the UAE Vision 2021.
In 2012, His Highness Sheikh Mohammed Bin Rashid Al Maktoum launched the World Star Service Rating Program with the aim of achieving a quantum leap in the effectiveness of government services, in line with international standards.
Crown Prince of Dubai:
• "The directives of Mohammed bin Rashid are based on enhancing the experiences of the customers, and the welfare of the people."