HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, affirmed that the achievement of the customers is the ultimate goal of the government's work. He praised the government's pioneering efforts in launching targeted initiatives aimed at achieving this goal. Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

He stressed the necessity of concerted efforts and exchange of experiences in order to provide excellent government services that achieve prosperity and a decent life for the people of the community and all residents and activate the fruitful partnership between society and government as the cornerstone of upgrading Dubai to the top of global cities at the level of leading government services. And the efforts exerted by all government agencies to launch quality initiatives aimed at achieving the happiness of customers, which is the ultimate goal of government work in Dubai.

His Highness called for continuing to activate the fruitful partnership between the government and society as the cornerstone for upgrading government services to match the best in the world.

This came during his attendance at the Hamdan Forum, organized by the Dubai Model Center of the General Secretariat of the Executive Council yesterday, which witnessed the announcement of the success of the Intelligent Police Center initiative of the Dubai Police. 2018, "as the best government initiative, after competing with eight other government initiatives.

HH the Amir handed over the banner of the Hamdan Bin Mohammed Smart Government Program to the Commander-in-Chief of Dubai Police, Maj. Gen. Abdullah Al-Marri. He congratulated the team on the success of the initiative in obtaining the highest public votes and overcoming the rigorous evaluation process by the jury which included international experts. Enabling it to offer innovative solutions that achieve the customers' happiness, which is the main measure of efficiency and excellence of government work.

"The program provides a strong foundation that enables Dubai to achieve its objectives, and these active participations from various parties have contributed to the improvement of the level of government services offered and the delight of the dealers, in line with the emirate's status as a global center for innovation, innovation and excellence.

"Improving the quality and performance of government services remains the overriding concern of various government entities in Dubai, which are constantly seeking to reach these services to the level of leadership and excellence by taking innovation as a way to achieve the ultimate objective of making customers happy," he added.

He added: "The improvement and development of government services is a key focus of the development of the government sector. We are constantly directing the concerned parties to improve the efficiency and effectiveness of their services in order to get customers, individuals and institutions, services quickly, accurately and efficiently. Culture of creativity, excellence and innovation in providing services to clients, to achieve their satisfaction and access to high-quality government services ».

He also thanked the government authorities for launching innovative initiatives that serve the people's happiness and the well-being of society. He also praised the public's participation in expressing his views on the efficiency, quality and excellence of government initiatives, stressing that public happiness is the strongest incentive to improve the level of government services provided.

A high-level panel of experts, including the CEO of Dubai Future Foundation, Khalfan Belhoul Al Falasi, Lindqin Middle East and North Africa President Ali Matar, Nadi Tarifi from the Youth Councils and Zina Soufan, Presentations at Hamdan Forum.

HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, honored the winners of the Young City Builders Competition, where he listened to an explanation about four of the participants' «Apply Read» to improve «registration service in the Quran memorization cycle», and the team «Dubai Bikes» from GEMS Wellington International School winners of the tournament in its first session.

In the category of improving government services, a team from the National School of Dubai won a "reading application" to improve the "Quranic Memorization Service", offered by the Department of Islamic Affairs and Charitable Activities, where individuals can apply for memorization without personal presence in the memorization cycle. By connecting with the remote from anywhere, through the "direct video feature". The application also follows the commitment of individuals to save and their level periodically through the page "follow-up level", in addition to several other features, which contributes to providing an easier experience for the clients The service ensures the registration of a larger number in the Koran memorization workshops Yum.

In the future government services category, the Dubai Bikes team won the GEMS Wellington International School. The idea of ​​the project is to provide bicycles near public transport, such as the metro and public buses, so that public transportation users can easily complete their journey. In providing an exceptional experience for customers at a lower cost. He highlighted the idea that it targets all segments of the society, especially the youth and school students, and also encourages the members of the community to exercise to reach their destinations. His Highness the Crown Prince of Dubai stressed that youth plays a pivotal and effective role in shaping the future. He pointed out that the Government of Dubai places its priority on empowering youth and opening the way for them to participate and contribute effectively to development and development. We are constantly working to empower and qualify the youth in the best way possible, based on our belief in their role in the industry of the present and future of the State. We are always keen to involve them in the development process to benefit from their creative ideas, especially With regard to the development of government services that meet the needs of this important segment of our society. » His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who is keen to provide full support to young people as they are the main driving force for the renaissance of the state and progress, That their ideas will contribute to the formulation of a new thinking to create government services that keep pace with changes and future aspirations ».

The "Young City Builders Championship" was launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, at the Hamdan Forum in December 2017, with the aim of involving youth in improving government services and proposing future services. The initiative witnessed a significant interaction in the number of participants from the 11-18 age group of students from Dubai schools through the tournament's website until November 21, 2018. More than 1,500 students from 75 schools in Dubai participated in the event. Youth in the two categories of the category «Improving Government Services», where the young people selected from the list of 27 services currently provided by the authorities and provide ideas for improvement and «future government services», where young people proposed ideas about new services not provided in advance by the authorities, in order to study their aspirations Towards future services that they use or will use My future.

Creative ideas

HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, said: "I am delighted with the creative ideas presented by young people to improve and develop government services, which reflect their great awareness that affirms the confidence of the leadership in their abilities and capabilities. And we are betting on your ability to overcome the challenges by innovative and creative solutions that drive our development process forward to move towards the future with confidence. "

List of candidate initiatives

The eight candidate initiatives included: Dubai Police General Command for Intelligent Police Center Initiative, General Directorate of Residency and Foreigners Affairs for the "Entry Permission +50" initiative, the Public Prosecutor's Office for "Smart Sponsorship" Initiative, and the Roads and Transport Authority And Dubai Municipality for the Smart Garden initiative, the Health Authority for the Smart Pharmacy initiative, the Dubai Technology for the Restoration of the Crown Valve and the Jebel Ali Free Zone for Intelligent Mobility.

In the first phase, the candidate initiatives were subjected to a rigorous evaluation process based on the Dubai model of improving government services. It was overseen by a panel of 13 international residents from seven countries. The evaluation criteria included measuring efficiency, effectiveness and sustainability, and adherence to smart government approaches.

The second phase, the voting, attracted a wide response from the public, with wide participation from all segments of society, from November 12 to December 4, via "vote.dtmc.gov.ae" amidst strong competition between Government initiatives.

Crown Prince of Dubai:

• "The fruitful partnership between society and government is the cornerstone for upgrading government services."

• "All government agencies must raise the efficiency and effectiveness of their services."

• «Youth ideas contribute to the formulation of a new thinking to create government services that keep pace with the changes».

• "The proposals of the city's young builders are of great awareness to them and confirms the confidence of the leadership in their abilities."