According to the Ministry of Human Resources and Emiratisation, 70% of the fleet of vehicles dedicated to the delivery of the services of the Ministry through a mobile vehicle will cover the services of customers in the Emirate of Abu Dhabi and Dubai, compared to 30% will be distributed to the rest of the UAE.
The ministry confirmed that the fleet will reach full capacity (1000 cars) before the end of this year, so that it reaches the dealers in the right place and time, without having to go to the ministry's service centers after the success of the partial operation phase, which started in Fujairah December The past, pointing out that access to this outstanding service does not require more than five easy steps.
The Ministry has started to receive offers for the operation of the «delivery» service of those wishing to invest in this field, from the private sector institutions registered with it, citizens citizens, young job seekers, university students, colleges, retirees and private sector workers, to close the door to receive offers on April 16, To start at all UAE levels.
The ministry stressed that its keenness to provide services based on development ideas and modern technology to enhance customer experiences and provide them with the best services to support the development orientations of the UAE and contribute to achieving the objectives of UAE 2071 was the main reason for the introduction of the brand " The customer can get a bundle of services easily and conveniently, wherever it is, through a fleet of vehicles equipped with the latest electronic and smart technologies.
In a report on the Taweelq service, it recently published on its official website that "delivery" is characterized by its flexible capabilities to move according to the location and time set by the client, especially in the framework of the institutional partnership between the ministry and the private sector. "The service represents an advanced generation of innovative delivery services, which are represented by international companies such as Ober and others."
The report pointed out that the delivery service contributes to the creation of new jobs, by instilling a culture of self-employment in the national human resources, and encourage the work in the private sector, especially students residing in remote areas, wishing to get a flexible work, The same time in enhancing the efforts of the state to facilitate the practice of business, and attract more investments, through cooperation between different government agencies, and the provision of all services, through a single window ».
The report identified the target groups of the "delivery" service, which are the ministry's clients, whether they are employers or government relations officials or individuals, adding that the delivery vehicles carry out a wide range of services of the ministry and represent an alternative and an option for customers to benefit from this. Service, because of its flexibility.
According to the report, the journey of the client to get the service, to five main stations: First, communicate with the Ministry through channels of communication, whether smart application or through the call center. The second is to determine the geographical location of the customer by sending him by phone or informing the customer service officer, and then notify the vehicle team «delivery» move immediately in time and location identified by the client, while the consultant of the dealers in the fourth step - to help the client to complete the service required. Finally, the customer assesses the experience through an electronic index to measure his satisfaction and happiness with the service. He pointed out that connecting vehicles to electronic systems in the ministry in a way that ensures fast and easy service, especially in remote areas.
A sign of happiness
A report by the Ministry of Human Resources and Emiratization confirmed the establishment of standards to ensure the quality of service provided by the ministry to its customers through the "Happiness Index", pointing to the provision of vehicles with intelligent tablets, which allows the customer to evaluate the level of service and provide his observations, along with the system of quality assessment of services, The customer, after using the delivery service in the completion of transactions, the immediate evaluation of service across three main axes: the service provided and the vehicle and the service provider. The results of the assessments are directly reflected, through the intelligent application of the Ministry, available through my Apple and Google stores.