Four students at Dubai University have developed smartphones to measure the satisfaction and happiness of customer service in government institutions and private entities in an easy way.
"I participated with my colleagues Jamila Sulaiman, Nadia Dilshad and Anas Haddad in devising an easy and smart way to measure the satisfaction of customers in government and private sectors," said student Malki Abdul Rashid. face recognition, and emotion detection, collectively determine customers' satisfaction with the services they provide, "she added." Our goal was to contribute to improving the services provided to the public, based on the vision and guidance of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Dubai is the happiest city in Dubai. "
She explained that the application works by camera captures the expression of the faces of customers if they are happy or otherwise about the services provided to them, and record the timing of the submission of each service, and gives statistics of the number of happy and unhappy customers, and times of clearance transactions, noting that this application helps private companies and government agencies To improve the level of customer service by identifying customer expressions and identify the problem if the client is unhappy, as well as solve the problem.
"The application was a graduation project and was carried out under the supervision of Prof. Shadi Atallah, Professor at the Faculty of Information Technology and Engineering at the University of Dubai," she said.